At a Glance
- Tasks: Lead and coach a team to enhance customer service and performance.
- Company: Join Teleperformance, a leader in customer service excellence.
- Benefits: Enjoy a competitive salary, hybrid work, and career growth opportunities.
- Other info: Permanent role with a supportive environment for personal development.
- Why this job: Make a difference by guiding a team and improving client experiences.
- Qualifications: Experience in customer service and leadership skills are essential.
The predicted salary is between 31784 - 38848 £ per year.
Teleperformance in Newry (Granite Exchange), Northern Ireland, is seeking a Customer Service Team Leader to coach a team of Client Executives, monitor performance and drive improvements while handling client escalations.
This permanent, hybrid role offers 50% working from home and 50% on-site, a salary around £27,135.99 per year, and benefits aimed at career progression, resilience and strong customer service delivery.
Hybrid Customer Service Team Lead: Coaching & Performance in Craigavon employer: Teleperformance
At Aviva, we pride ourselves on being an exceptional employer, offering a supportive work-from-home environment that prioritises employee wellbeing and professional growth. With comprehensive training, flexible working hours, and a range of benefits including mental health support and a cycle-to-work scheme, we empower our Customer Service Specialists to thrive while delivering outstanding service to our customers. Join us in a culture that values collaboration, emotional intelligence, and continuous improvement, making every day at Aviva a rewarding experience.
