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For Companies At a Glance
- Tasks: Lead a team to resolve customer complaints and enhance service quality.
- Company: Join Cuprum UK, a dynamic financial services provider focused on customer satisfaction.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by improving customer experiences in a supportive team environment.
- Qualifications: Experience in customer service and team management is essential.
- Other info: This role offers a chance to develop leadership skills in a thriving industry.
The predicted salary is between 28800 - 48000 £ per year.
Department: Customer Resolutions
Management Responsibility for: Management of a Team Leader and up to 15 Complaints handlers
Reports to: Call Centre Manager
Location: Glasgow Cuprum UK (Hybrid - 3 Days in Office 2 Days - Work at home)
Contract Type: Full time (40 hours per week)
Salary: Up to £40k
Job Summary / Overview
Complaints Manager employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Manager
✨Tip Number 1
Familiarise yourself with the financial services industry, especially in customer complaints management. Understanding the common issues customers face and how to resolve them will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the field of customer resolutions. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare for situational interview questions by practising your responses to common complaints scenarios. Think about how you would handle difficult situations and lead a team effectively, as these are key aspects of the role.
✨Tip Number 4
Research our company culture and values at StudySmarter. Being able to articulate how your personal values align with ours can make a strong impression during the interview process.
We think you need these skills to ace Complaints Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and expectations of a Complaints Manager. Tailor your application to highlight relevant experience in customer resolutions and team management.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles in managing complaints or customer service teams. Use specific examples that demonstrate your ability to resolve issues effectively and lead a team.
Craft a Compelling Cover Letter: Write a personalised cover letter that addresses the hiring manager. Explain why you are passionate about customer resolutions and how your skills align with the company's values and goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a managerial role.
How to prepare for a job interview at Teleperformance
✨Understand the Role
Make sure you have a clear understanding of what a Complaints Manager does, especially in the financial services sector. Familiarise yourself with common complaints and resolutions processes to demonstrate your knowledge during the interview.
✨Showcase Leadership Skills
As this role involves managing a team, be prepared to discuss your leadership style and experiences. Share specific examples of how you've successfully led teams in the past, particularly in high-pressure situations.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you resolved customer complaints effectively and be ready to explain your thought process and the outcomes.
✨Research the Company Culture
Understanding the company culture at Cuprum UK is crucial. Look into their values and mission statement, and think about how your personal values align with theirs. This will help you articulate why you're a good fit for the team.
