At a Glance
- Tasks: Handle customer complaints and provide top-notch service in a fast-paced environment.
- Company: Join Teleperformance, a certified great place to work in the UK!
- Benefits: Earn £14.16 per hour with flexible remote work options.
- Other info: Enjoy excellent training, career growth, and a supportive team culture.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: 1 year of experience in Banking and Financial Services required.
Complaints Handler Banking & Financial Services (Remote)
Teleperformance certified as great place to work UK in 2025! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
Due to our success we have exciting opportunities in our Banking and Financial Service sector You must be able to evidence at least 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment.
Start Dates: Various 2026
- Salary: From 25,400.00 per annum
- Location: Work From Home
- Training: 2 weeks then 2 weeks Grad Bay
- Contract: Permanent, Full Time (40hrs) (must be fully flex)
- Background Checking:
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
Values we look for you to have:
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration- You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence-You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Job Profile Summary
A highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints.
Main responsibilities include thorough investigation of end to end complaints. Management and resolution of customer complaints, to ensure the appropriate customer outcome is reached in line with company and the Financial Conduct Authority processes and standards.
To provide best in class customer service through excellent communication skills, both verbally and in writing.
Job Description
Manage, investigate and progress multiple complaints through to resolution.
Acknowledge and resolve complaints within set timeframes, as defined by the company and FCA, both via telephone and in writing
Proactive prioritisation and management of own allocated workload.
Investigate root cause of complaint and gather information from relevant teams or stakeholders
A confident communicator who can maintain an empathetic approach whilst adhering to company policy and procedures
Regular communication with our customers, both in writing and by telephone, to gather information, address issues, concerns and objections and notify of complaint outcome
Demonstrate knowledge and awareness of compliance requirements and take responsibility for adherence to regulatory and compliance controls and quality assurance
Provide feedback, where appropriate, in line with continuous improvement culture
Ensure compliance with legal and industry regulations, organisational policies and professional codes of conduct
Maintain and develop own technical knowledge and expertise.
Main Job Requirements
Minimum 12 months experience of complaint handling in financial sevices is essential
Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps
Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar
Is able to demonstrate experience in complex, regulated customer service environment.
Can confidently manage assigned workloads
Able to prioritise workloads to meet targets and timelines
Objection handling whilst remaining professional
DisclaimerPlease be vigilant against job scams. Teleperformance willnevercontact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
DisclaimerPlease note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you
Complaints Handler - Financial Services (Gateshead) employer: Teleperformance
At Teleperformance, we pride ourselves on being a certified great place to work, offering a dynamic and supportive environment for our Complaints Handlers in the Financial Services sector. With a strong focus on employee growth, collaboration, and process excellence, we provide comprehensive training and development opportunities, ensuring that our team members thrive while delivering exceptional customer service from the comfort of their homes in Gateshead. Join us to be part of a forward-thinking company that values emotional intelligence and solution-oriented mindsets, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Handler - Financial Services (Gateshead)
✨Tip Number 1
Get to know the company inside out! Research Teleperformance's values and culture, especially their commitment to customer experience. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling complaints, it's crucial to articulate your thoughts clearly. Try role-playing scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Show off your emotional intelligence! Be prepared to discuss how you've handled difficult situations in the past. Use examples that highlight your empathy and problem-solving skills, as these are key traits for a Complaints Handler.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job. Good luck!
We think you need these skills to ace Complaints Handler - Financial Services (Gateshead)
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in the Banking and Financial Services industry. We want to see how you've handled complaints or customer queries before, so don’t hold back on those examples!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate good communication skills, so make sure your writing reflects that. Avoid jargon and get straight to the facts!
Tailor Your Application:Take a moment to tailor your application to the role. Mention how your skills align with our values like collaboration and emotional intelligence. This shows us you’re genuinely interested in the position!
Apply Through Our Website:Don’t forget to apply through our official website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you brush up on your knowledge of the banking and financial services industry. Be ready to discuss your previous experience and how it relates to the role of a Complaints Handler. Familiarise yourself with common complaints in the sector and think about how you would handle them.
✨Showcase Your Soft Skills
This role requires strong communication and emotional intelligence. Prepare examples that demonstrate your ability to empathise with customers and resolve issues effectively. Think about times when you've worked collaboratively in a team or communicated complex information clearly.
✨Be Solution-Oriented
Employers love candidates who can think critically and offer solutions. During the interview, be prepared to discuss how you've approached problem-solving in the past. Highlight your ability to stay calm under pressure and your commitment to delivering excellent customer service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the training process, team dynamics, or how success is measured in the Complaints Handler position. It’s a great way to demonstrate your enthusiasm and engagement.
