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- Tasks: Handle customer complaints and provide top-notch service in a fast-paced environment.
- Company: Join Teleperformance, a certified great place to work in the UK!
- Benefits: Earn £14.16 per hour with flexible remote work options.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: 1 year of experience in Banking and Financial Services required.
- Other info: Enjoy excellent training, career growth, and a supportive team culture.
Complaints Handler Banking & Financial Services (Remote)
Teleperformance certified as great place to work UK in 2025! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
Due to our success we have exciting opportunities in our Banking and Financial Service sector You must be able to evidence at least 1 years previous experience in Complaints Handling in Financial Services within an FCA Regulated environment.
Start Dates: Various 2026
- Salary: From 25,400.00 per annum
- Location: Work From Home
- Training: 2 weeks then 2 weeks Grad Bay
- Contract: Permanent, Full Time (40hrs) (must be fully flex)
- Background Checking:
- Right to Work in the UK
- Criminal Record Check
- Credit Check
- Any other associated checks
Values we look for you to have:
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration– You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence–You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Job Profile Summary
A highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints.
Main responsibilities include thorough investigation of end to end complaints. Management and resolution of customer complaints, to ensure the appropriate customer outcome is reached in line with company and the Financial Conduct Authority processes and standards.
To provide best in class customer service through excellent communication skills, both verbally and in writing.
Job Description
Manage, investigate and progress multiple complaints through to resolution.
Acknowledge and resolve complaints within set timeframes, as defined by the company and FCA, both via telephone and in writing
Proactive prioritisation and management of own allocated workload.
Investigate root cause of complaint and gather information from relevant teams or stakeholders
A confident communicator who can maintain an empathetic approach whilst adhering to company policy and procedures
Regular communication with our customers, both in writing and by telephone, to gather information, address issues, concerns and objections and notify of complaint outcome
Demonstrate knowledge and awareness of compliance requirements and take responsibility for adherence to regulatory and compliance controls and quality assurance
Provide feedback, where appropriate, in line with continuous improvement culture
Ensure compliance with legal and industry regulations, organisational policies and professional codes of conduct
Maintain and develop own technical knowledge and expertise.
Main Job Requirements
Minimum 12 months experience of complaint handling in financial sevices is essential
Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps
Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar
Is able to demonstrate experience in complex, regulated customer service environment.
Can confidently manage assigned workloads
Able to prioritise workloads to meet targets and timelines
Objection handling whilst remaining professional
DisclaimerPlease be vigilant against job scams. Teleperformance willnevercontact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or talent.icims email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
DisclaimerPlease note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you
Complaints Handler - Financial Services (Birmingham) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler - Financial Services (Birmingham)
✨Tip Number 1
Get your networking game on! Reach out to folks in the banking and financial services sector, especially those who work at Teleperformance. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to complaints handling and customer service. Role-play with a friend or use online resources to boost your confidence and communication skills.
✨Tip Number 3
Show off your emotional intelligence! During interviews, share examples of how you've empathised with customers or resolved conflicts. This will highlight your ability to connect and communicate effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates directly from us, making it easier to land that Complaints Handler position.
We think you need these skills to ace Complaints Handler - Financial Services (Birmingham)
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in the Banking and Financial Services industry. We want to see how you've handled complaints or customer queries before, so don’t hold back on those examples!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language that reflects your communication skills, as this is key for a Complaints Handler role with us.
Demonstrate Your Skills: We’re looking for specific skills like emotional intelligence and critical thinking. Make sure to weave these into your application by providing examples of how you’ve used them in past roles.
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly and is considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you brush up on your knowledge of the banking and financial services industry. Be ready to discuss your previous experience and how it relates to the role of a Complaints Handler. This shows that you’re not just interested in the job, but you understand the sector.
✨Showcase Your Skills
Highlight your skills in communication, emotional intelligence, and critical thinking during the interview. Prepare examples from your past work where you’ve successfully resolved complaints or worked collaboratively with a team. This will demonstrate that you embody the values they’re looking for.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and problem-solving. The more you practice, the more confident you’ll feel when it’s time for the real deal.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the company culture, training opportunities, or how success is measured in the role. It shows you’re genuinely interested and engaged, which can leave a lasting impression.