At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive team at a leading financial services provider.
- Benefits: Up to £27,976 salary, hybrid working, and extensive training opportunities.
- Other info: Enjoy perks like discounts, wellbeing resources, and career growth opportunities.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 27976 - 27976 € per year.
Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!
Why work with us?
- Up to £27,976.00 annual salary (monthly pay)
- HYBRID working options - save on commuting costs with only 2 days in the office each week.
- We invest in training and give you all the tools you need to succeed
- Work with experienced, supportive colleagues in a fast paced environment where all ideas matter
- We're committed to creating an inclusive, diverse working environment where everyone is valued and appreciated
Now about the Job!
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
Key Responsibilities
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Your duties will include:
- Supporting the bank's way of working to help as many customers as possible
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you'll need
To join us in this role, you'll have experience of working in a customer service environment and managing relationships with customers. You'll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
We're also looking for you to demonstrate:
- Excellent communication skills, both verbal and written
- A background of working within a regulatory environment
- Good technology skills with the ability to use Microsoft Office
- A customer focused attitude
Customer Service in Comberton employer: Teleperformance
Join our dynamic team in Newtownards as a Customer Service Advisor, where we celebrate achievements and foster a supportive work culture. Enjoy a competitive salary, hybrid working options, and extensive training opportunities that empower your professional growth. With a commitment to inclusivity and employee wellbeing, we offer unique benefits such as a Cycle to Work scheme, monthly awards, and access to mental health resources, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service in Comberton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TP and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the face-to-face interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your customer service abilities. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service in Comberton
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Responses:Make sure to align your answers with the job description. Highlight your customer service experience and how it relates to the role. We love seeing how your skills fit with our team!
Proofread, Proofread, Proofread!:Before hitting that submit button, give your application a good once-over. Typos and errors can distract from your amazing qualifications, so let’s keep it professional!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at Teleperformance
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their commitment to customer service and inclusivity will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided outstanding customer service. Highlight how you resolved issues and ensured customer satisfaction, as this is crucial for the role.
✨Practice Common Interview Questions
Anticipate questions related to customer service scenarios, such as handling complaints or educating customers about services. Practising your responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and the company.
