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- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive team at Natwest in Belfast City Centre.
- Benefits: Save on commuting costs, enjoy discounts, and access mental health support.
- Why this job: Perfect for balancing work and life while making a real difference.
- Qualifications: Detail-oriented with a passion for helping others.
- Other info: Flexible shifts, excellent career progression, and various start dates available.
The predicted salary is between 28800 - 43200 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay. Cut down daily expenses - less spent on travel, lunches and workwear. Ideal for maintaining a work-life balance while still being part of a team.
Various start dates from 5th January 2026 to 9th March 2026.
Location: Natwest, Belfast City Centre.
Shifts: Full time - 40 hours per week - hours worked between 07:00 and 23:00.
Credit, Criminal, Sanctions and Fraud check will be completed.
Perks at Work:
- Savings Discounts
- Free Online Classes
- Podcast
- Wellbeing Resources
- Webinars
- Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress – Here to support your journey
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to do this role in your company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We’re looking for a detail-oriented person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
Customer Service Specialist - Bureau (Full Time in Comber employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist - Bureau (Full Time in Comber
✨Tip Number 1
Get to know the company! Research Natwest and understand their values, services, and customer approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle difficult customers or provide solutions. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and even lead to referrals, which can really boost your chances of landing that role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Specialist - Bureau (Full Time in Comber
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Specialist role. Highlight any relevant experience in customer service and financial services, and don’t forget to showcase your detail-oriented skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can help our customers meet their financial goals. Keep it friendly and professional.
Showcase Your Communication Skills: Since this role involves educating customers, make sure to demonstrate your communication skills in your application. Use clear and concise language, and maybe even include examples of how you've helped customers in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and you’ll find all the details you need about the role there too!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research Natwest and their customer service approach. Understand their values and how they support customers in achieving their financial goals. This will not only show your interest but also help you align your answers with what they’re looking for.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around customer service scenarios. Be ready to share examples of how you've handled difficult situations or provided exceptional service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a Customer Service Specialist, communication is key. During the interview, practice clear and concise communication. Make sure to listen actively to the interviewer’s questions and respond thoughtfully. This will demonstrate your ability to engage with customers effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it’s the right fit for you.
