At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive team at a leading financial services provider.
- Benefits: Up to £27,976 salary, hybrid working, and extensive training opportunities.
- Other info: Enjoy perks like discounts, wellbeing resources, and career growth support.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 27976 - 27976 € per year.
Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!
Why work with us?
- Up to £27,976.00 annual salary (monthly pay)
- HYBRID working options - save on commuting costs with only 2 days in the office each week.
- We invest in training and give you all the tools you need to succeed
- Work with experienced, supportive colleagues in a fast paced environment where all ideas matter
- We’re committed to creating an inclusive, diverse working environment where everyone is valued and appreciated
Details
- Start date: TBC
- Location: Natwest, Newtownards
- Shifts: Full time - 40hrs per week - hours worked between the hours of 08:00 - 18:00
Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history. Please be advised that you will have to complete a face to face interview via teams.
Perks at Work:
- Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Now about the Job!
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
Key Responsibilities:
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them. We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience.
What you'll do:
- In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
- You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
- Your duties will include:
- Supporting the bank’s way of working to help as many customers as possible.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you'll need:
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We’re also looking for you to demonstrate:
- Excellent communication skills, both verbal and written.
- A background of working within a regulatory environment.
- Good technology skills with the ability to use Microsoft Office.
- A customer focused attitude.
Customer Service in Comber employer: Teleperformance
Join our dynamic team in Newtownards as a Customer Service Advisor, where we celebrate achievements and foster a supportive work culture. Enjoy a competitive salary, hybrid working options, and a wealth of employee benefits including training, wellbeing resources, and opportunities for personal growth. We are committed to inclusivity and value every team member, making this an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service in Comber
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the face-to-face interview.
✨Tip Number 3
Be yourself! Authenticity goes a long way. Share your personal experiences and how they relate to the role. This helps the interviewers see the real you and how you'd fit into their team.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service in Comber
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Responses:Make sure to tailor your answers to reflect the job description. Highlight your customer service experience and how it aligns with our values. This shows us that you’ve done your homework and are genuinely interested in the role.
Showcase Your Skills:Use the application to showcase your communication and organisational skills. Give examples of how you've successfully managed customer relationships or resolved issues in the past. We love seeing concrete examples!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Understand how to handle complaints, provide solutions, and create a positive experience for customers. This will show that you’re not just familiar with the role but also passionate about delivering excellent service.
✨Research the Company Culture
Take some time to learn about the company’s values and culture. Since they celebrate achievements, big or small, think of examples from your past experiences where you contributed to a team success. This will help you align your answers with what they value.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Prepare by thinking of real-life examples where you resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
