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- Tasks: Assist customers with personal banking inquiries and deliver top-notch service.
- Company: Join a leading customer service provider in Glasgow with a focus on excellence.
- Benefits: Enjoy 28 days annual leave, wellness resources, and flexible working options post-training.
- Other info: Full-time role with a commitment of 40 hours per week and flexible hours.
- Why this job: Make a difference in customers' lives while developing your professional skills.
- Qualifications: Fluent English, strong problem-solving skills, and prior customer service experience required.
The predicted salary is between 24000 - 30000 £ per year.
Teleperformance is looking for a Customer Service Specialist in Glasgow to deliver excellent service while assisting customers with personal banking inquiries. The role requires a professional telephone manner, fluency in English, strong problem-solving abilities, and prior customer service experience.
Employees benefit from:
- 28 days annual leave
- wellness resources
- opportunities for flexible working after initial training
A full-time commitment of 40 hours per week is required, along with flexibility in working hours.
Inbound Banking Support Specialist — Glasgow (Hybrid) in Coatbridge employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Banking Support Specialist — Glasgow (Hybrid) in Coatbridge
✨Tip Number 1
Make sure you research Teleperformance and understand their values. This will help you tailor your responses during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your telephone manner! Since this role involves a lot of phone interactions, try role-playing with a friend to get comfortable with handling customer inquiries smoothly.
✨Tip Number 3
Highlight your problem-solving skills in your conversations. Think of examples from your past experiences where you successfully resolved customer issues, as this will impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace Inbound Banking Support Specialist — Glasgow (Hybrid) in Coatbridge
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've handled inquiries and resolved issues, so share specific examples that showcase your problem-solving abilities.
Keep It Professional: Since the role requires a professional telephone manner, ensure your written application reflects this. Use clear and concise language, and avoid slang or overly casual phrases. We’re looking for someone who can communicate effectively!
Tailor Your Application: Don’t just send out the same application everywhere! Take the time to tailor your CV and cover letter to the Inbound Banking Support Specialist role. Mention why you’re excited about working with us at Teleperformance and how you fit the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the basics of personal banking and the common inquiries customers might have. Brush up on your knowledge about Teleperformance and their values, as this will show your genuine interest in the role.
✨Practice Your Phone Manner
Since the role requires a professional telephone manner, practice speaking clearly and confidently. You could even do mock calls with a friend to get comfortable with handling customer inquiries and problem-solving on the spot.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see your thought process.
✨Flexibility is Key
Be ready to discuss your availability and flexibility in working hours. Since the role requires a full-time commitment, showing that you can adapt to different schedules will demonstrate your dedication and willingness to meet the company's needs.