At a Glance
- Tasks: Help customers combat fraud and provide top-notch service in a dynamic call centre environment.
- Company: Join Teleperformance, a leading contact centre with a focus on customer satisfaction.
- Benefits: Enjoy competitive salary, flexible working options, and a range of employee perks.
- Other info: Opportunities for career growth and a supportive team culture await you.
- Why this job: Make a real difference by protecting customers from fraud while developing your skills.
- Qualifications: Experience in financial services and excellent communication skills are essential.
The predicted salary is between 28500 - 29500 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Fraud Team on the Lloyds Banking Division campaign.
Start Date: Various 2026
Salary: Salary dependent on experience and up to £28,500 with OTE of £29,500
Job Type: Full Time - Permanent
Working Hours: 40 hours per week (including training). Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday.
Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday.
Joining the team: First 3 months working on-site in Glasgow, then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. This follows successful completion of all probation requirements.
Please note that successful applicants for this role will be invited to interview and you must be able to evidence a minimum of 2 years Financial Services experience in the UK at interview.
Who we are looking for:
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- A good listener who can convey empathy, patience and understanding
- Confident and proactive to deal with difficult situations and conversations
- High levels of accuracy and attention to detail
- Confident in working independently
- Self-motivated and able to effectively problem solve
- Interpersonal skills
- Be driven to work towards achievable targets
- Excellent numeracy skills
- Experience in working with vulnerable customers
- Ability to educate our customers on how to protect themselves against Fraud
- Previous banking/financial services experience is highly desired
- Previous call centre/customer service experience is essential
What will my role involve?
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio
- Objection handling whilst ensuring the customer that we are here to help them and keep their account secure
- Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services
- Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management
- Work with vulnerable customers, and helping to resolve complex cases
- Confident in following banking processes and being able to clearly explain these to our customers
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open‑Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward-thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self‑driven mindset.
Here are our key benefits:
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP's, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer‑A‑Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
- 28 days annual leave (inclusive of bank holidays), increasing with length of service
- Discounted Bus Travel in Glasgow (First Bus)
Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Fraud Specialist. Job in Coatbridge LilyLifestyle Jobs employer: Teleperformance
Teleperformance is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in the heart of Glasgow. With competitive salaries, comprehensive benefits including mental health support and a cycle-to-work scheme, and flexible working options after probation, we empower our Fraud Specialists to thrive both personally and professionally while making a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Specialist. Job in Coatbridge LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Teleperformance and their Fraud Team. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your experience in financial services and showcase your problem-solving skills confidently.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your emotional intelligence and ability to handle difficult conversations. Share examples of how you've helped vulnerable customers in the past to demonstrate your empathy.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Teleperformance. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Fraud Specialist. Job in Coatbridge LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Fraud Specialist role. Highlight your relevant experience in financial services and customer service, and don’t forget to showcase your excellent communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your skills align with the values we look for at StudySmarter. Keep it friendly and professional!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully handled difficult situations or resolved customer issues in the past. We love seeing candidates who can think critically and take ownership of their work!
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us. Plus, you’ll get to see all the perks we offer!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you brush up on your financial services knowledge, especially around fraud prevention. Familiarise yourself with common scams and how to handle them, as this will show your expertise and readiness for the role.
✨Practice Your Communication Skills
Since you'll be dealing with customers, practice speaking clearly and confidently. Role-play difficult conversations with a friend to build your confidence in handling sensitive situations and showing empathy.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Highlight your ability to think critically and make decisions under pressure, as these are key skills for a Fraud Specialist.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific scenarios related to fraud. Think through potential situations and your responses ahead of time, demonstrating your proactive approach and solution-oriented mindset.
