At a Glance
- Tasks: Handle customer inquiries and tackle fraud concerns in banking.
- Company: Join Teleperformance, a leader in customer service for Lloyds Banking.
- Benefits: Full-time role with flexible hours and training provided.
- Other info: Exciting opportunity for career growth in a dynamic environment.
- Why this job: Make a difference in banking security while developing your skills.
- Qualifications: 2 years' experience in Financial Services and strong communication skills.
The predicted salary is between 28000 - 35000 £ per year.
Teleperformance is looking for a Fraud Specialist for its Lloyds Banking Division campaign. This role involves handling inbound customer inquiries, addressing fraud concerns, and providing support for personal banking services.
Applicants should have a minimum of 2 years' experience in Financial Services in the UK and must demonstrate excellent communication and problem-solving skills. The position is full-time, requiring flexibility in working hours after training, which will take place in Glasgow.
Fraud Specialist - Banking Security (Glasgow) in Coatbridge employer: Teleperformance
Teleperformance is an exceptional employer, offering a dynamic work environment in Glasgow where you can make a real impact in the banking sector. With a strong focus on employee development, we provide comprehensive training and growth opportunities, alongside a supportive culture that values teamwork and innovation. Join us to be part of a leading company that prioritises your career progression while ensuring a rewarding and meaningful work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Specialist - Banking Security (Glasgow) in Coatbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the banking sector, especially those who might know about opportunities at Teleperformance. A friendly chat can sometimes lead to a referral, which is golden!
✨Tip Number 2
Prepare for the interview by brushing up on common fraud scenarios and how you would handle them. We want you to showcase your problem-solving skills and experience in Financial Services, so think of examples that highlight your expertise.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Let’s get you that Fraud Specialist position!
We think you need these skills to ace Fraud Specialist - Banking Security (Glasgow) in Coatbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in Financial Services, especially any roles related to fraud or banking. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role involves handling customer inquiries, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Highlight Problem-Solving Experience:We love candidates who can think on their feet! Share examples of how you've tackled challenges in previous roles, particularly in a banking or financial context. This will help us see your problem-solving prowess.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you brush up on your knowledge of fraud prevention and banking security. Familiarise yourself with common fraud scenarios and how to handle them, as this will show that you're proactive and well-prepared for the role.
✨Show Off Your Communication Skills
Since you'll be dealing with customer inquiries, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your responses and ensure you can explain complex issues simply.
✨Problem-Solving Scenarios
Prepare for situational questions by thinking through how you would handle specific fraud-related challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills effectively.
✨Flexibility is Key
Be ready to discuss your availability and willingness to work flexible hours. Highlight any previous experience where you've adapted to changing schedules, as this will show that you're a team player who can meet the demands of the role.
