At a Glance
- Tasks: Provide exceptional customer service and support fraud investigations for Lloyds Banking.
- Company: Join Teleperformance, a leader in customer service with a focus on teamwork.
- Benefits: Flexible working arrangements, office-based training, and opportunities for growth.
- Other info: Dynamic work environment with a focus on personal development.
- Why this job: Make a difference by helping customers and tackling fraud in banking.
- Qualifications: Strong communication skills and experience in customer service or banking preferred.
The predicted salary is between 25000 - 32000 € per year.
Teleperformance is seeking a Customer Service Specialist in Coatbridge to provide top-notch customer service for Lloyds Banking's Fraud Team. The role entails answering inbound calls, addressing customer queries, and supporting fraud investigations.
The successful candidate will demonstrate excellent communication, empathy, and numeracy skills, with prior experience in customer service or banking preferred.
Offers a mix of office-based training followed by flexible working arrangements.
Fraud & Banking Support Specialist - Glasgow in Coatbridge employer: Teleperformance
Teleperformance is an exceptional employer, offering a dynamic work environment in Glasgow where employees can thrive in their roles while supporting Lloyds Banking's Fraud Team. With a strong emphasis on employee growth through comprehensive training and flexible working arrangements, we foster a culture of collaboration and support, ensuring that our team members feel valued and empowered to make a difference in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud & Banking Support Specialist - Glasgow in Coatbridge
✨Tip Number 1
Make sure you know the ins and outs of the company you're applying to. Research Teleperformance and Lloyds Banking, so you can show off your knowledge during interviews. It’ll help us see that you’re genuinely interested in the role!
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will help you feel more confident when answering those tricky questions about handling customer queries.
✨Tip Number 3
Don’t underestimate the power of empathy! Think about how you would want to be treated as a customer. Show us that you can connect with people on a personal level, especially when dealing with sensitive issues like fraud.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and ready to take the first step towards joining our team.
We think you need these skills to ace Fraud & Banking Support Specialist - Glasgow in Coatbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service or banking. We want to see how your skills match the role, so don’t be shy about showcasing your communication and empathy skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining our Fraud Team at Lloyds Banking. Let us know how your background makes you a great fit for this role.
Showcase Your Skills:In your application, emphasise your numeracy skills and any experience with fraud investigations. We’re looking for candidates who can handle customer queries with confidence and clarity, so let that shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the basics of fraud prevention and banking operations. Brush up on common fraud scenarios and how they are handled. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Empathy
As a Customer Service Specialist, empathy is key. Prepare examples from your past experiences where you successfully handled difficult customer situations. Highlight how you listened to their concerns and provided effective solutions.
✨Practice Your Communication Skills
Since you'll be answering inbound calls, practice clear and concise communication. You might want to do mock interviews with friends or family, focusing on how you articulate your thoughts and respond to questions. This will help you feel more confident during the actual interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
