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- Tasks: Provide top-notch customer service and support for personal banking inquiries.
- Company: Join a leading contact centre with a focus on world-class service.
- Benefits: Enjoy savings discounts, free online classes, and access to wellbeing resources.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Customer service experience is essential; banking knowledge is a plus.
- Other info: Flexible working options after training and great career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialists for our Personal Banking line of business Lloyds Banking Division campaign.
- Job Type: Full Time Permanent
- Working Hours: 40 hours per week (including training) - Operational hours after training require full flexibility between 08.00 - 22.00 Monday - Sunday
- Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday
- First 3 months working on-site in Glasgow then opportunity to choose on-site or at-home working depending on performance.
Key Responsibilities:
- A professional, polite and courteous telephone manner.
- Ability to deliver excellent service with an outgoing nature.
- Excellent verbal communication skills, with fluency in English essential.
- Previous call centre/customer service experience is essential.
- Emotional Intelligence - the ability to empathise, be kind and be good with others.
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact.
- Support and provide a positive experience for all customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support.
- Help customers that may be going through financial difficulty and debit card support.
- Promote channels such as Internet Banking and ensure that all customers are aware and have access to the Bank's complete range of services.
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers.
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer.
- Ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management.
- Confident in following banking processes and explaining this to customers.
Perks at Work: Savings Discounts / Free Online Classes / Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice.
Customer Service Specialist, Lloyds Banking Group in Coatbridge employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist, Lloyds Banking Group in Coatbridge
✨Tip Number 1
Get to know the company! Research Lloyds Banking Group and Teleperformance. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role is all about customer service over the phone, try role-playing with a friend or family member. Focus on being polite, clear, and enthusiastic – it’ll make a world of difference!
✨Tip Number 3
Show off your emotional intelligence! During interviews, share examples of how you've empathised with customers in the past. This will highlight your ability to connect and provide excellent service, which is key for this role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for your interview and get ready for the role. Plus, applying directly shows your commitment and makes it easier for us to find you!
We think you need these skills to ace Customer Service Specialist, Lloyds Banking Group in Coatbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Specialist role. Highlight any relevant experience, especially in call centres or customer service, and don’t forget to showcase your communication skills and emotional intelligence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you’re a great fit for the Personal Banking line and how you can contribute to delivering excellent customer service.
Showcase Your Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability in your application. This shows that you’re ready to adapt and meet the needs of the business, which is super important in a fast-paced environment like ours.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a banking context. Be ready to discuss how you would handle various customer scenarios, like dealing with complaints or providing support for financial difficulties.
✨Showcase Your Emotional Intelligence
Prepare examples that highlight your ability to empathise and connect with customers. Think about times when you've turned a negative experience into a positive one through your understanding and kindness.
✨Demonstrate Flexibility and Time Management
Since the role requires flexibility in working hours, be prepared to discuss how you manage your time effectively. Share experiences where you successfully juggled multiple tasks or adapted to a busy environment.
✨Familiarise Yourself with Banking Processes
Even if you don't have direct banking experience, do some research on common banking processes and services. Being able to explain these to customers will show your initiative and readiness for the role.
