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- Tasks: Provide top-notch customer service for Lloyds Banking, helping customers with their banking needs.
- Company: Join Teleperformance, a leading contact centre known for its dynamic work environment.
- Benefits: Enjoy perks like savings discounts, free online classes, and access to mental health support.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Customer service experience is essential; banking knowledge is a plus but not required.
- Other info: Flexible working options after training and excellent career growth opportunities await you.
The predicted salary is between 30000 - 50000 £ per year.
Teleperformance is a fast-paced contact centre employer who works alongside a number of household known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialists for our Personal Banking line of business Lloyds Banking Division campaign.
Job Type: Full Time Permanent
Working Hours: 40 hours per week (including training) ~ Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday
Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 18:00pm Monday - Friday. First 3 months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
- A professional, polite and courteous telephone manner
- Ability to deliver excellent service with an outgoing nature
- Excellent verbal communication skills, with fluency in English essential
- Previous banking/financial experience is highly desired but not essential
- Previous call centre/customer service experience is essential
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Answer inbound calls with enthusiasm and a desire to help customers at the first point of contact
- Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support
- Helping customers that may be going through financial difficulty and debit card support
- Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services
- Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers
- Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer
- Ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management
- Confident in following banking processes and explaining this to customers
Perks at Work: Savings Discounts / Free Online Classes Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GPs, Mental Health Support, Financial Advice, Legal Advice
Customer Service Representative - Lloyds Banking in Coatbridge employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative - Lloyds Banking in Coatbridge
✨Tip Number 1
Get to know the company! Research Lloyds Banking and Teleperformance to understand their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being polite, clear, and enthusiastic – just like you would with a customer.
✨Tip Number 3
Show off your emotional intelligence! Be ready to share examples of how you've empathised with customers in the past. This will demonstrate that you can handle sensitive situations with care and professionalism.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Representative - Lloyds Banking in Coatbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight any relevant experience, especially in call centres or customer service, and don’t forget to showcase your excellent communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with what we’re looking for. Be sure to mention your ability to empathise and support customers, as that’s key for us.
Showcase Your Flexibility: Since we need full flexibility in working hours, make sure to mention your availability in your application. This shows us you’re ready to jump in and help out whenever needed!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you started on your journey with StudySmarter!
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service, especially in a banking context. Be ready to discuss how you would handle various customer scenarios, like dealing with complaints or providing support for digital banking. This shows you understand the role and can think on your feet.
✨Showcase Your Emotional Intelligence
Since emotional intelligence is key for this role, prepare examples that highlight your ability to empathise with customers. Think about times when you’ve turned a negative experience into a positive one through understanding and kindness. This will resonate well with the interviewers.
✨Demonstrate Flexibility and Adaptability
With the operational hours being quite flexible, it’s important to convey your willingness to adapt. Share experiences where you successfully managed your time during busy periods or adjusted to changing circumstances. This will show you’re ready for the fast-paced environment.
✨Familiarise Yourself with Lloyds Banking Services
Do some homework on Lloyds Banking and their services. Being able to discuss their offerings and how you can promote them to customers will set you apart. It shows initiative and a genuine interest in the company, which is always a plus in interviews.
