Teleperformance in Glasgow operates on-site delivering customer experience excellence. The Team Leader leads a busy team, coaching staff to surpass service targets and maintain high satisfaction levels. Strong people management and a proactive approach are essential in a fast-paced contact centre environment.
You will drive process improvements, support performance management, and foster a positive, inclusive culture to ensure consistently brilliant customer interactions.
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On-Site Team Leader, Banking CX – Glasgow in Clydebank employer: Teleperformance
At Teleperformance, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. As a Customer Service Representative working from home in Scotland, you'll enjoy flexible shifts, comprehensive training, and a range of benefits including a generous holiday allowance, wellness programmes, and opportunities for career progression, all while making a meaningful impact on the lives of residents navigating Scotland's transport systems.
