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- Tasks: Assist customers with their banking needs through inbound calls.
- Company: Dynamic customer service solutions provider in Clydebank.
- Benefits: 28 days annual leave, wellness resources, and flexible working hours.
- Why this job: Join a supportive team and make a difference in customers' lives.
- Qualifications: Excellent communication skills and previous customer service experience.
- Other info: Initial on-site training in Glasgow with flexible hours.
The predicted salary is between 30000 - 42000 £ per year.
A customer service solutions provider is looking for a CUSTOMER SERVICE SPECIALIST in Clydebank. This role involves handling inbound calls and assisting customers with their personal banking needs.
The ideal candidate will have excellent verbal communication skills and previous customer service experience, preferably in banking.
Working hours include flexibility between 08.00 - 22.00, with an initial on-site training period in Glasgow.
Competitive benefits include 28 days of annual leave and wellness resources.
Inbound Banking Customer Advisor – Glasgow in Clydebank employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Banking Customer Advisor – Glasgow in Clydebank
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and services will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling calls, try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 3
Be ready to share specific examples from your past experience. Think of situations where you’ve successfully resolved customer issues or provided excellent service – these stories can really make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate candidates like you.
We think you need these skills to ace Inbound Banking Customer Advisor – Glasgow in Clydebank
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in banking. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Inbound Banking Customer Advisor role. Share specific examples of how you've helped customers in the past.
Show Off Your Communication Skills: Since this role involves handling inbound calls, we need to see your verbal communication skills in action. Make sure your application reflects your ability to communicate clearly and effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Teleperformance
✨Know Your Banking Basics
Brush up on your knowledge of personal banking products and services. Being able to discuss common banking queries will show that you're prepared and knowledgeable, which is crucial for a role that involves assisting customers with their banking needs.
✨Practice Your Communication Skills
Since excellent verbal communication is key for this position, practice articulating your thoughts clearly and confidently. You could even role-play common customer scenarios with a friend to get comfortable with handling various inquiries.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your previous roles where you provided outstanding customer service. Highlight situations where you resolved issues or went above and beyond to help a customer, as this will demonstrate your suitability for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training processes, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
