At a Glance
- Tasks: Assist customers with banking inquiries and deliver top-notch service.
- Company: Join Teleperformance, a leader in customer service excellence.
- Benefits: Enjoy a competitive salary, discounts, health support, and 28 days off.
- Other info: Hybrid role based in Glasgow with great career growth potential.
- Why this job: Be part of a dynamic team making a difference in customer experiences.
- Qualifications: Prior call centre experience and strong communication skills required.
The predicted salary is between 27081 - 27081 £ per year.
Teleperformance is looking for a Customer Service Representative for their Disputes Team in Glasgow. This full-time position offers a salary of £27,081.60 with enhanced rates for specific hours. You will assist customers with banking inquiries and ensure excellent service delivery.
Ideal candidates will have:
- Prior call center experience
- Strong communication skills
- A commitment to problem solving
Perks include discounts, health support, and 28 days of annual leave.
Banking Disputes: Inbound CS Specialist (Hybrid/Glasgow) in Clydebank employer: Teleperformance
Teleperformance is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in the vibrant city of Glasgow. With competitive salaries, generous benefits including health support and discounts, and a commitment to fostering talent through ongoing training, we ensure our team members thrive both personally and professionally. Join us to be part of a dynamic team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Banking Disputes: Inbound CS Specialist (Hybrid/Glasgow) in Clydebank
✨Tip Number 1
Make sure you research Teleperformance and their Disputes Team before your interview. Knowing their values and how they operate will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about assisting customers, being able to articulate your thoughts clearly and confidently will be key. Try role-playing common customer scenarios with a friend.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples from your past experiences where you successfully resolved issues for customers. This will demonstrate your commitment to excellent service delivery.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Banking Disputes: Inbound CS Specialist (Hybrid/Glasgow) in Clydebank
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience, especially any call centre roles. We want to see how your skills match up with what we're looking for in a Customer Service Representative.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our Disputes Team. Share specific examples of your problem-solving skills and customer service experience.
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you brush up on common banking inquiries and disputes. Familiarise yourself with the types of issues customers might face and how to resolve them. This will show that you're proactive and ready to tackle challenges head-on.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You could even do a mock interview with a friend or family member to get comfortable discussing your experiences and problem-solving strategies.
✨Highlight Your Call Centre Experience
Be prepared to discuss your previous call centre roles in detail. Share specific examples of how you've handled difficult situations or resolved customer complaints. This will demonstrate your ability to thrive in a fast-paced environment like Teleperformance.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what success looks like in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
