At a Glance
- Tasks: Assist customers with insurance claims and provide exceptional service through various communication channels.
- Company: Join a leading global outsourcing Contact Centre in vibrant Manchester.
- Benefits: Enjoy competitive salary, hybrid working, and fantastic perks like free food and social events.
- Other info: Engage in community activities and enjoy monthly awards for top performers.
- Why this job: Make a real difference by helping customers while developing your career in a supportive environment.
- Qualifications: Strong people skills, confidence with PCs, and a positive attitude are essential.
The predicted salary is between 26436 - 26436 £ per year.
Customer Service and Claims Handler
Start Date: 27th July 2026
Shift patterns: Mon - Fri 8.00 am - 9.00 pm, Sat & Sun 8.00 am - 8.00 pm - YOU MUST BE ABLE TO WORK ANY SHIFTS DURING THESE TIMES
Salary: £26,436.80
Training: 2 weeks - 2 days training per week will be on site (at our Manchester office)
Contract: Permanent (Hybrid - 2 week days on site at our Manchester office, 3 days work from home) 40 hours per week.
THIS IS A HYBRID ROLE, YOU MUST BE ABLE TO WORK ONSITE 2 DAYS PER WEEK AT OUR MANCHESTER OFFICE.
YOU WILL BE PROVIDED WITH A DESKTOP PC FOR WORKING FROM HOME. YOU MUST BE ABLE TO CONNECT THE PC VIA AN ETHERNET CABLE TO YOUR MODEM; WIFI CONNECTION IS NOT AVAILABLE.
NO TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF EMPLOYMENT.
A CRIMINAL RECORD CHECK (BASIC DBS) AND A CREDIT CHECK WILL BE CARRIED OUT FOR THIS ROLE.
Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre located in the heart of Manchester city centre, with a reputation for hard work, outstanding results, and for simply being a great place to work.
What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We do this by telephone, email, web chat, white mail and social media interactions. We develop our teams and provide some fantastic opportunities for progression. If you want a career, you can make it happen. We invest in our teams and provide some fantastic opportunities for progression. If you want to develop yourself and expand your career, our award winning training programmes and exceptional training teams are on hand to help to make this happen.
What role is available? Customer Service & Claims Advisor handling calls from customers who are wanting to make a claim on their mobile phone insurance. Handling inbound calls from customers wishing to make an insurance claim. You will support your customer through the process, assisting with fresh claims, updates, general enquiries and perhaps cancelling policies if required. By following set questions on your PC, you will talk your customer through a step by step process to determine the options available to them.
What does an average day look like? You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers and support them by providing a positive experience on every call. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once.
What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. Computer skills, and the ability to navigate with ease. Flexibility, great attendance and good time keeping to make sure you are available for our customers.
What will we give you? 2 weeks of classroom-based training (paid of course), once complete you will go out on to the call floor. This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. Days away from your desk to support in the local community, visiting the local dogs home is our personal favourite. We have a Sports and Social committee who arrange and run fun activities on and off site, such as Gung Ho at Heaton Park and local quiz nights. There is always free food and drink on the go in the office; Pizza, chocolates, sweets - You name it!
Anything else that we have to offer? Perks at Work Savings Discounts / Free Online Classes Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GPs, Mental Health Support, Financial Advice, Legal Advice Critical Illness up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress Here to support TP journey.
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Where do you sign up? Right here!! JBRP1_UKTJ
Locations
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Home Insurance - Hybrid working in Cheshire, Warrington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Teleperformance. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Teleperformance before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Home Insurance - Hybrid working in Cheshire, Warrington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Teleperformance:Your cover letter is your chance to shine! Tell us why you want to work at Teleperformance specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Teleperformance!
How to prepare for a job interview at Teleperformance
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
