At a Glance
- Tasks: Make warm outbound calls to encourage blood donation appointments and assist with organ donation queries.
- Company: Join Teleperformance, a global leader in customer experience management.
- Benefits: Enjoy competitive salary, wellness resources, and 28 days annual leave.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping save lives through compassionate customer service.
- Qualifications: Passion for helping others and strong communication skills required.
The predicted salary is between 25929 - 28000 £ per year.
Location: onsite in Newtownards, Northern Ireland
Contract: Permanent, onsite working only in Newtownards, currently no work at home opportunities
Start Date: 3rd of August 2026
Hours of Work: 40 hours per week. Candidates need to be flexible between the hours of 7:00am and 8:30pm Monday to Sunday
Training: 11 Days (onsite 09.30 – 18.00)
Salary: £26,436.80
Is this role right for you? Do you have a passion for helping others? Do you have the ability to deliver a first-class customer experience? Would you enjoy being part of a highly engaged and compassionate team that represents one of our key clients, NHS Blood and Transplant? If you can answer ‘YES’ to these questions, then we’d love to hear from you!
Job Overview: As a member of our Team at Teleperformance, you will be making warm outbound calls to get people to rebook their blood donation appointment. You will also be receiving calls from callers who are Blood donors in England or who may wish to register a decision for Organ donation. You will have the desire to help all callers providing accurate information relating to blood donation appointments. You will be self-motivated and have a passion for assisting others to save lives and should have a real desire to understand and the ability to deal with complex life experiences. Our callers want to talk to understanding empathetic people who’ll listen, ask the right questions and patiently offer solutions that serve their needs.
Key Responsibilities:
- Resolve customer inquiries with speed and precision
- Assist customers with queries
- Delight customers by providing timely, accurate and expert advice
- Deliver a service where patience, empathy and building rapport are central
- Record, track, and effectively resolve incidents and queries
- Create clear notes on customers’ accounts with relevant details
- Comply with company’s policies and practices
- Update your knowledge through the associated guidelines and procedures
- Manage databases, tools, applications and operating systems
- Strive to achieve first call resolution
Candidate Requirements: We believe in building a team with the right drive and passion for products and customer service. That’s why we need you to be interested in providing information and advice to customers relating to the NHS Blood and Transplant Line.
Here are our key benefits:
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
- 28 day annual leave (inclusive of bank holidays), increasing with length of service
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Customer Service Specialist - Outbound (onsite role) in Castlereagh employer: Teleperformance
At Teleperformance, we pride ourselves on being an exceptional employer, offering a supportive and compassionate work environment in Newtownards, Northern Ireland. Our commitment to employee growth is evident through extensive training, well-being resources, and a culture that values collaboration and emotional intelligence. Join us to make a meaningful impact while enjoying competitive benefits and opportunities for personal development.
