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- Tasks: Provide top-notch customer service and help clients achieve their financial goals.
- Company: Join Natwest, a leading financial services provider in Belfast City Centre.
- Benefits: Enjoy flexible work arrangements, savings discounts, and mental health support.
- Why this job: Make a real difference in customers' lives while balancing work and life.
- Qualifications: Customer service experience and strong organisational skills are essential.
- Other info: Great career progression opportunities and a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay. Cut down daily expenses - less spent on travel, lunches and workwear. Ideal for maintaining a work-life balance while still being part of a team.
Various start dates from 5th January 2026 to 9th March 2026.
Location: Natwest, Belfast City Centre.
Shifts: Full time - 40 hours per week - hours worked between 07:00 and 23:00.
Credit, Criminal, Sanctions and Fraud check will be completed.
Perks at Work:
- Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress Here to support TP journey
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to perform this role in your company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You will be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We are looking for a detail-oriented person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you will conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services, supporting the bank's way of working to help as many customers as possible.
Maintain relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business. Resolve complaints and errors quickly and ensure that the relationship with the customer is fully restored.
To join us in this role, you will have experience of working in a customer service environment and managing relationships with customers. You will enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Financial Services Contact Centre Agent in Carryduff employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Services Contact Centre Agent in Carryduff
✨Tip Number 1
Get to know the company culture! Before your interview, check out Natwest's values and mission. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will help you shine during the interview and demonstrate your commitment to excellent service.
✨Tip Number 3
Prepare questions to ask your interviewer! This shows you're engaged and keen to learn more about the role and the team. Ask about training opportunities or how they support work-life balance – it’s a great way to show you’re a good fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Financial Services Contact Centre Agent in Carryduff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Financial Services Contact Centre Agent role. Highlight your customer service experience and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how your background aligns with our goals. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills: As a contact centre agent, communication is key! In your application, demonstrate your ability to convey information clearly and effectively. We love candidates who can connect with customers and make their banking experience seamless.
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're tech-savvy, which is a bonus in our fast-paced environment!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the financial services industry and the specific role of a Contact Centre Agent. Brush up on common banking products and services, as well as customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you resolved complaints or helped customers achieve their goals. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into the company culture.
✨Be Yourself and Stay Positive
Interviews can be nerve-wracking, but remember to be yourself! Show your personality and enthusiasm for the role. A positive attitude can go a long way in making a good impression. Smile, maintain eye contact, and let your passion for helping customers shine through!
