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- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive team at Natwest in Belfast City Centre.
- Benefits: Save on commuting costs, enjoy discounts, and access wellbeing resources.
- Why this job: Perfect for balancing work and life while making a real difference.
- Qualifications: Detail-oriented with a passion for helping others.
- Other info: Flexible working with only 2 days in the office after training.
The predicted salary is between 28800 - 43200 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Save on commuting costs with only 2 days in the office each week once you have successfully completed training and passed grad bay. Cut down daily expenses - less spent on travel, lunches and workwear. Ideal for maintaining a work-life balance while still being part of a team.
Location: Natwest, Belfast City Centre
Shifts: Full time - 40 hours per week - hours worked between 07:00 and 23:00.
Credit, Criminal, Sanctions and Fraud check will be completed.
- Perks at Work – Savings Discounts / Free Online Classes
- Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress – Here to support TP journey
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to perform this role in your company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We’re looking for a detail-oriented person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
Customer Training Support Advisor in Carryduff employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Training Support Advisor in Carryduff
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at Natwest. A personal connection can give you the inside scoop and help you stand out.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Service roles. Think about how your past experiences align with the job description and be ready to share specific examples.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm for helping customers shine through. Remember, they want someone who fits into their supportive team culture.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you’re genuinely interested in the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Customer Training Support Advisor in Carryduff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Training Support Advisor role. Highlight any customer service experience and detail-oriented tasks you've handled in the past.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've provided outstanding customer service and how you can help customers meet their financial goals.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. A friendly tone can go a long way in showing us you’d be a great fit for our supportive team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Teleperformance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Training Support Advisor role. Familiarise yourself with the key responsibilities, such as providing outstanding customer service and educating customers about banking options. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations that highlight your problem-solving skills and ability to meet customer needs, as these will resonate well with the interviewers.
✨Ask Insightful Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training processes, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Practice Makes Perfect
Rehearse common interview questions and your responses, focusing on clarity and confidence. You might even want to do a mock interview with a friend or family member. This will help you feel more at ease during the actual interview and allow you to present your best self.
