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- Tasks: Assist customers with personal banking inquiries and provide top-notch service.
- Company: Join a leading customer service provider in Glasgow with a supportive culture.
- Benefits: Enjoy a competitive salary, 28 days annual leave, and staff discounts.
- Other info: Hybrid work model after training with excellent growth opportunities.
- Why this job: Make a difference in customers' lives while developing your career in banking.
- Qualifications: Great communication skills and previous customer service experience required.
The predicted salary is between 26436 - 26436 £ per year.
Teleperformance is hiring a Customer Service Specialist in Glasgow. This permanent, full-time position helps customers with personal banking inquiries.
Applicants should have great communication skills and prior customer service experience. Initially, you will work onsite in Glasgow for training, followed by a hybrid model based on performance.
A competitive salary of £26,436.80 and various benefits including 28 days of annual leave, staff discounts, and a supportive work environment are offered.
Inbound Banking Support Specialist — Glasgow (Hybrid) in Carluke employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Banking Support Specialist — Glasgow (Hybrid) in Carluke
✨Tip Number 1
Make sure to brush up on your communication skills! Since this role is all about helping customers with their banking inquiries, practice explaining complex topics in simple terms. We want you to shine in those interviews!
✨Tip Number 2
Research Teleperformance and the banking industry. Knowing the company’s values and recent news can give you an edge during interviews. We love candidates who show genuine interest in what we do!
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle difficult customers or tricky situations. We want to see your problem-solving skills in action, so practice makes perfect!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining our team at Teleperformance in Glasgow!
We think you need these skills to ace Inbound Banking Support Specialist — Glasgow (Hybrid) in Carluke
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about helping customers with their banking inquiries, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Experience: We want to see how your previous customer service experience relates to this role. Don’t just list your past jobs; explain how they’ve prepared you for the challenges of being an Inbound Banking Support Specialist.
Be Personable: Remember, we’re looking for someone who can connect with customers. Inject a bit of your personality into your application. A friendly tone can go a long way in making your application stand out!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you brush up on personal banking basics. Understand common customer inquiries and how to address them. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Show Off Your Communication Skills
Since this role is all about helping customers, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable expressing yourself.
✨Highlight Your Customer Service Experience
Think of specific examples from your past roles where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your ability to handle inquiries effectively.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture or the hybrid work model. This shows that you're genuinely interested in the position and helps you assess if it's the right fit for you.