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- Tasks: Assist customers with personal banking services and resolve inquiries over the phone.
- Company: Leading customer service provider in the banking sector.
- Benefits: Flexible work options, full-time hours, and supportive training.
- Why this job: Join a dynamic team and make a difference in customers' banking experiences.
- Qualifications: Confident communicator with customer service experience preferred.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading customer service provider is seeking a Customer Service Specialist in Carluke, Scotland. The role involves answering inbound calls, aiding customers with personal banking services, and resolving inquiries with a focus on excellent service.
Applicants should be confident communicators, ideally with prior customer service experience. This full-time position supports both on-site and flexible work options after initial training in Glasgow.
Inbound Banking Customer Advisor – Glasgow in Carluke employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Banking Customer Advisor – Glasgow in Carluke
✨Tip Number 1
Practice your communication skills! Since the role is all about helping customers over the phone, we should make sure we're confident and clear when speaking. Try role-playing with a friend or family member to get comfortable with common customer queries.
✨Tip Number 2
Research the company! Knowing what the customer service provider stands for and their values can really help us tailor our responses during interviews. Plus, it shows that we’re genuinely interested in the role and the company.
✨Tip Number 3
Prepare for common interview questions! We can expect questions about handling difficult customers or resolving issues. Think of specific examples from past experiences that highlight our problem-solving skills and customer service expertise.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can set us apart from other candidates. It shows our enthusiasm for the position and keeps us fresh in the interviewer's mind. And remember, apply through our website for the best chance!
We think you need these skills to ace Inbound Banking Customer Advisor – Glasgow in Carluke
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've helped customers in the past and how you can bring that expertise to our team.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you're a great fit for the Inbound Banking Customer Advisor role.
Tailor Your Application: Take a moment to customise your application for this specific role. Mention the skills and experiences that align with the job description, especially your communication skills and ability to resolve inquiries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position without any hiccups!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, brush up on personal banking services and common customer inquiries. Familiarise yourself with the company’s values and how they prioritise excellent service. This will show that you’re genuinely interested and prepared.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service. Think about your past experiences and how they relate to the role. Practising with a friend or in front of a mirror can help boost your confidence.
✨Show Off Your Communication Skills
As a Customer Service Specialist, clear communication is key. During the interview, focus on speaking clearly and confidently. Use examples from your previous roles to demonstrate how you’ve effectively communicated with customers.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This shows your interest in the role and helps you understand if the company is the right fit for you. Consider asking about team dynamics or opportunities for growth within the company.
