At a Glance
- Tasks: Handle inbound calls and provide top-notch customer service to Lloyds Banking customers.
- Company: Join Teleperformance, a leader in customer service with a supportive culture.
- Benefits: Enjoy a competitive salary, annual leave, and wellbeing resources.
- Other info: Hybrid work model after three months with great career growth potential.
- Why this job: Make a difference by helping customers while developing your communication skills.
- Qualifications: Telephony experience and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Teleperformance is seeking a Customer Service Representative in Carluke, working on the Lloyds Banking Division campaign. The role requires handling inbound calls and providing excellent service to customers. You will need to demonstrate telephony experience and communication skills.
This full-time, office-based position initially requires working on-site in Glasgow with flexibility after three months. Competitive salary and extensive benefits are offered, including annual leave and wellbeing resources.
Banking Disputes: Inbound CS Specialist (Hybrid/Glasgow) in Carluke employer: Teleperformance
Teleperformance is an excellent employer, offering a dynamic work culture that prioritises employee wellbeing and growth. With competitive salaries, extensive benefits, and the opportunity for flexible working arrangements after three months, employees in Glasgow can thrive in a supportive environment while contributing to the Lloyds Banking Division campaign.
StudySmarter Expert Advice🤫
We think this is how you could land Banking Disputes: Inbound CS Specialist (Hybrid/Glasgow) in Carluke
✨Tip Number 1
Make sure you know the ins and outs of the banking industry, especially Lloyds. Brush up on common customer queries and complaints so you can show off your knowledge during the interview.
✨Tip Number 2
Practice your telephony skills! Grab a friend or family member and do some mock calls. This will help you feel more confident when handling those inbound calls in the real deal.
✨Tip Number 3
Don’t forget to highlight your communication skills. Think of examples from your past experiences where you’ve successfully resolved issues or helped customers. We want to see how you shine!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Banking Disputes: Inbound CS Specialist (Hybrid/Glasgow) in Carluke
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about handling inbound calls, make sure your application highlights your communication skills. We want to see how you can connect with customers and provide top-notch service.
Tailor Your CV:Don’t just send a generic CV! Tailor it to the job description by including relevant telephony experience and any customer service roles you've had. This helps us see why you're a great fit for the Banking Disputes team.
Be Clear and Concise:When writing your cover letter or application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you the ideal candidate for this position.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the basics of the banking sector and the specific services offered by Lloyds Banking Division. Brush up on common customer service scenarios and how to handle them effectively.
✨Show Off Your Communication Skills
Since this role involves handling inbound calls, practice your verbal communication. Try role-playing with a friend or family member to simulate the interview environment and get comfortable speaking clearly and confidently.
✨Highlight Your Telephony Experience
Be ready to discuss your previous telephony experience in detail. Think of specific examples where you successfully resolved customer issues over the phone, as this will demonstrate your capability for the role.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or the training process. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
