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- Tasks: Support students with their loan applications and provide excellent customer service.
- Company: Leading contact centre provider with a focus on student support.
- Benefits: Competitive pay, flexible hours, and remote work opportunities.
- Why this job: Make a difference in students' lives while working from the comfort of home.
- Qualifications: Strong people skills, PC proficiency, and a reliable internet connection.
- Other info: Full-time role with training provided and a supportive team environment.
The predicted salary is between 12 - 13 £ per hour.
A leading contact center provider is seeking a Customer Service Specialist to support students in their loan applications. The role requires excellent people skills and the ability to handle calls effectively in a fast-paced environment.
You will work remotely from the UK with a competitive salary of £12.21 per hour, increasing to £12.71. The position is full-time with flexible hours from Monday to Friday. Training is provided, and candidates must have strong PC skills and a reliable internet connection.
Remote Student Loans Customer Service Specialist in Cardiff employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Student Loans Customer Service Specialist in Cardiff
✨Tip Number 1
Make sure to brush up on your people skills! Since you'll be supporting students with their loan applications, practice active listening and empathy. We want you to connect with them and make their experience as smooth as possible.
✨Tip Number 2
Get familiar with the tools you'll be using. Strong PC skills are a must, so take some time to explore any software or systems that might come into play. We want you to feel confident when handling calls in that fast-paced environment!
✨Tip Number 3
Don’t forget to showcase your adaptability! With flexible hours from Monday to Friday, highlight your ability to manage your time effectively. We love candidates who can juggle tasks and stay organised while working remotely.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way, so don’t hesitate to reach out if you have questions during the process.
We think you need these skills to ace Remote Student Loans Customer Service Specialist in Cardiff
Some tips for your application 🫡
Show Off Your People Skills: In your application, make sure to highlight your excellent people skills. We want to see how you connect with others and handle situations, especially in a fast-paced environment like ours.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Customer Service Specialist. Mention your experience with loan applications or customer service to really stand out.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so get to the point while still showcasing your personality and enthusiasm for the role.
Apply Through Our Website: Make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of student loans. Familiarise yourself with common questions students might have and how to guide them through the application process. This will show your potential employer that you're proactive and knowledgeable.
✨Show Off Your People Skills
Since this role is all about helping students, practice demonstrating your excellent people skills. Think of examples from your past experiences where you've successfully handled difficult situations or provided exceptional customer service. Be ready to share these during the interview!
✨Prepare for a Fast-Paced Environment
The job requires handling calls effectively in a fast-paced environment, so be prepared to discuss how you manage stress and stay organised. You might even want to practice answering questions quickly and clearly to simulate the interview experience.
✨Tech Savvy is Key
As you'll be working remotely, ensure you highlight your strong PC skills. Be ready to discuss any relevant software or tools you've used in previous roles. Also, check your internet connection beforehand to avoid any technical hiccups during the interview!
