At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive team at Natwest in Newtownards, celebrating every achievement.
- Benefits: Up to £27,976 annual salary, hybrid working, and extensive training opportunities.
- Other info: Enjoy perks like discounts, wellbeing resources, and career progression support.
- Why this job: Make a real impact by helping customers navigate their banking needs.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 27976 - 27976 € per year.
Looking for a permanent Customer Service role in Newtonards? Want to work in a team that celebrates achievement, big or small? If so, we want to hear from you today! Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!
Why work with us?
- Up to £27,976.00 annual salary (monthly pay)
- HYBRID working options - save on commuting costs with only 2 days in the office each week.
- We invest in training and give you all the tools you need to succeed.
- Work with experienced, supportive colleagues in a fast paced environment where all ideas matter.
- We’re committed to creating an inclusive, diverse working environment where everyone is valued and appreciated.
Details:
- Start date: TBC
- Location: Natwest, Newtownards
- Shifts: Full time - 40hrs per week - hours worked between the hours of 08:00 - 18:00
Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history. Please be advised that you will have to complete a face to face interview via teams.
Firstly, what you get from us!
- Perks at Work – Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Now about the Job!
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
Key Responsibilities:
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor. We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them. We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience.
What you'll do:
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include:
- Supporting the bank’s way of working to help as many customers as possible.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you'll need:
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
We’re also looking for you to demonstrate:
- Excellent communication skills, both verbal and written.
- A background of working within a regulatory environment.
- Good technology skills with the ability to use Microsoft Office.
- A customer focused attitude.
Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.
Customer Service Specialist - N'Ards Natwest in Cardiff employer: Teleperformance
At Teleperformance in Newtownards, we pride ourselves on being an exceptional employer that values every team member's contributions, big or small. With a competitive salary of up to £27,976 and hybrid working options, we foster a supportive and inclusive work culture that prioritises employee well-being and growth through comprehensive training and development opportunities. Join us to be part of a dynamic team where your ideas matter and you can thrive in a rewarding customer service role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist - N'Ards Natwest in Cardiff
✨Tip Number 1
First things first, make sure you know the company inside out. Check out their website, social media, and any recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common customer service scenarios and how you'd handle them. This will boost your confidence and help you articulate your thoughts clearly during the actual interview.
✨Tip Number 3
Don’t forget to showcase your personality! Employers love to see a bit of character. Share your experiences and how they’ve shaped your customer service skills. Remember, they want to know how you’ll fit into their team!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team. Good luck!
We think you need these skills to ace Customer Service Specialist - N'Ards Natwest in Cardiff
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Use keywords from the job description to show us that you understand what we’re looking for in a Customer Service Specialist.
Showcase Your Customer Service Skills:Since this role is all about providing excellent customer service, share specific examples of how you've gone above and beyond for customers in the past. This will help us see how you can make a positive impact on our team.
Apply Through Our Website:Don’t forget to apply through our official website! It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what excellent service looks like and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about delivering great service.
✨Familiarise Yourself with Natwest
Do some research on Natwest and their values. Knowing their approach to customer service and how they support their clients can give you an edge. Be prepared to discuss how your values align with theirs during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions where you’ll need to demonstrate how you would handle specific customer situations. Think of a few examples where you resolved issues or improved customer satisfaction, and structure your answers using the STAR method (Situation, Task, Action, Result).
✨Showcase Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills in a concise manner.
