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- Tasks: Support students with loan applications and provide excellent customer service.
- Company: Join Teleperformance, a top-rated workplace in the UK.
- Benefits: Competitive pay, remote work, training, and exciting employee perks.
- Why this job: Make a real difference in students' academic futures while building your career.
- Qualifications: Strong people skills and a positive attitude are essential.
- Other info: Enjoy a vibrant work environment with opportunities for growth and fun events.
The predicted salary is between 10 - 13 £ per hour.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you’ve found the right place.
There’s a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK.
We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting students and family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly, you will be making a difference in supporting a student’s academic future with their finances!
Want to know more, here are the details:
- Role: Customer Service Specialist
- Site: WORK FROM HOME - UK Based
- Start Date: Many dates throughout 2026 starting from Monday 2nd March
- Contract: Permanent
- Hours: 40 hours per week. Campaign opening hours are 8am and 7pm Monday to Friday and no weekend work.
- Salary: £12.21 per hour (increasing to £12.71 from 1st April 2026)
Training: 11 days remote classroom-based training 9am-6pm with nesting for 10 days after training on schedule. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks - appointments need to be confirmed with recruitment prior to any start date being agreed.
ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 months).
Your employment is dependent on you successfully passing these checks and having the right to work within the UK.
What does an average day look like?
A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment, either on site, or virtually from the comfort of your own home. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.
What do we need from you?
- People skills and confidence in your PC skills!
- A good attitude and the ability to interact with lots of different people.
- The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers.
- The ability to handle challenging calls with resilience and determination.
- The ability to actively listen to a Customer's query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding.
- The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers.
- Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift.
- Secure safe Internet connection with a private working area solely for your use free from any distractions.
What will we give you?
Paid virtual classroom-based training and a further 2 weeks in a dedicated virtual space that we call Nesting. Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
The chance to showcase your skills and fast track your career through our internal progression path. Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location.
Anything else that we have to offer?
- Employee Assistance Programme and Help at hand
- 24/7 access to a confidential counselling and information line, 365 days per year via the Help@Hand app
- Access to remote GP's with an unlimited number of video consultations, each up to 20-minute sessions
- Access to online mental health support with registered therapists (subject to referral via the telephone helpline)
- Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns.
- Eye Care Vouchers
- Target driven incentives and Prizes
- Employee Engagement activities
- Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off - including Tesco, M&S, Asda, Morrisons, Sainsburys, Hello Fresh - 65% off, Cinema Perks - up to 44% off, Samsung - 20% off, HP - up to 40% off, Virgin Media discounts available, EE discounts available, Look Fantastic - 22% off, Fitbit - up to 20%, Garmin - up to 40 %, Expedia - up to 30%, TUI discounts available, Fragrance Shop - 16% off, Free Online Fitness Classes on Thursdays.
Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
Customer Service Representative (SLC). Job in Cardiff Education & Training Jobs employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (SLC). Job in Cardiff Education & Training Jobs
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Teleperformance. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling challenging calls and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your people skills! During the interview, highlight your ability to build relationships and communicate effectively. Share examples of how you've helped customers in the past, as this will resonate well with the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Representative (SLC). Job in Cardiff Education & Training Jobs
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique style and how you connect with people.
Tailor Your Application: Make sure to customise your application for the Customer Service Specialist role. Highlight your people skills and any relevant experience that shows you can handle calls with confidence and empathy.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Specialist. Familiarise yourself with common student loan queries and the support process. This will help you answer questions confidently and show that you're genuinely interested in helping students.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully interacted with customers in the past. Highlight your ability to handle challenging situations with empathy and patience, as this will resonate well with the interviewers.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding, and ensure you address the specific points raised. This shows that you value communication and are ready to engage with customers effectively.
✨Prepare for Virtual Training
Since the training is remote, express your readiness to learn in a virtual environment. Share any previous experiences with online training or remote work, and emphasise your ability to stay focused and engaged. This will reassure them that you can adapt to their training style.
