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- Tasks: Handle customer complaints and provide top-notch service in a remote setting.
- Company: Join Teleperformance, a leader in customer experience and financial services.
- Benefits: Enjoy flexible working hours, training opportunities, and a permanent contract.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: 1 year of complaints handling experience in a regulated financial environment.
- Other info: Work from home with excellent career growth and development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At Teleperformance, we deliver an outstanding customer experience at every single opportunity, as a result of our commitment, passion and dedication to excellence.
Due to our success, we have exciting opportunities in our Banking and Financial Service sector. You must be able to evidence a minimum of 1 year’s previous experience in Complaints Handling in Financial Services within an FCA Regulated environment (UK).
Location: Work From Home
Training: 2 weeks then 2 weeks Grad Bay
Contract: Permanent, Full Time (40hrs) (must be fully flex)
Requirements:
- Criminal Record Check
- Credit Check
We are looking for a highly motivated individual who delivers on customer promises and consistently demonstrates and maintains strong knowledge of different products, policies and procedures within work streams. Able to work flexibly across different work streams including responding to medium complex/regulated complaints.
The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. Provide a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.
Produce accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Prepare moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Develop personal capabilities using existing formal and informal training opportunities.
Process and respond to a broad range of questions and issues raised through any communications channels (in person, telephone, email, etc.). Collect and prepare standard data related to ongoing issues.
Minimum 12 months experience of complaint handling in financial services regulated environment in the UK. Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps.
Complaints Handlers, Financial Services in Cardiff employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handlers, Financial Services in Cardiff
✨Tip Number 1
Get your networking game on! Reach out to former colleagues or industry contacts who might know about openings in complaints handling. A personal recommendation can really give you the edge.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions related to complaints handling and customer service. We suggest role-playing with a friend to boost your confidence.
✨Tip Number 3
Show off your skills! When you get the chance, share specific examples of how you've successfully resolved complaints in the past. This will demonstrate your experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Complaints Handlers, Financial Services in Cardiff
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous experience in complaints handling within the financial services sector. We want to see how you've tackled complex issues and delivered excellent customer service, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description to show us you understand what we're looking for. It’ll make your application stand out and show us you're genuinely interested.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you brush up on your knowledge of complaints handling in financial services. Familiarise yourself with FCA regulations and the specific policies of the company you're interviewing with. This will show that you’re not just a candidate, but someone who understands the industry.
✨Showcase Your Experience
Prepare to discuss your previous experience in detail. Think of specific examples where you successfully resolved complaints or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for a Complaints Handler role. Make sure to listen carefully to the questions asked and respond thoughtfully. It shows you value communication and understand the importance of customer interactions.
✨Be Flexible and Adaptable
Since the role requires flexibility across different work streams, be ready to discuss how you handle change and adapt to new situations. Share examples of times when you had to adjust your approach to meet customer needs or company policies.