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- Tasks: Assist citizens with inquiries and provide excellent customer service from home.
- Company: Join a supportive team dedicated to public service.
- Benefits: 28 days holiday, discounts, wellness classes, and mental health support.
- Why this job: Make a difference while working flexibly and gaining valuable experience.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Temporary contract with potential for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Site: Work from Home
Hours per week: 40 hours/week
Shifts: Mon-Fri – between 8am – 6pm
Training Duration: 3 days of virtual training
Contract: 4 - 12 week temporary contract
You will have a polite and professional telephone manner, the ability to empathise with your citizens whilst always respecting and understanding their needs. From this point, you will be assisting a range of different citizens, or family members of citizens, who have received a referral and will work effectively to ensure we are providing accurate information and support to them at all times.
- You will be required to offer service excellence at every opportunity and preserve data confidentiality at all times, in accordance with the GDPR.
- Ability to establish collaborative customer relationships in a fast-paced environment.
- Professional and friendly telephone manner.
- Customer Service experience.
- A good consistent typing speed.
- Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
Benefits of being a Customer Expert:
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
- Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
- Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days a year and our Interactive Health and Wellbeing Hub.
Temporary Customer Service Agent - Work From Home in Birmingham employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Service Agent - Work From Home in Birmingham
✨Tip Number 1
Get your phone skills polished! Since you'll be dealing with citizens over the phone, practice your polite and professional telephone manner. Role-play with a friend or family member to build confidence and ensure you can empathise effectively.
✨Tip Number 2
Show off your emotional intelligence! During interviews, share examples of how you've handled tough customer situations with kindness and understanding. This will highlight your ability to connect with people, which is key for this role.
✨Tip Number 3
Be ready to take ownership! Employers love candidates who show resilience and positivity. Prepare stories that demonstrate how you've tackled challenges in the past and how you maintained service excellence under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals like you who want to make a difference in customer service.
We think you need these skills to ace Temporary Customer Service Agent - Work From Home in Birmingham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled different situations and provided excellent service, so share specific examples that showcase your skills!
Be Professional Yet Friendly: Since this role requires a polite and professional telephone manner, ensure your application reflects that tone. Use clear and friendly language to convey your personality while maintaining professionalism.
Emphasise Emotional Intelligence: We value emotional intelligence highly, so don’t forget to mention your ability to empathise with others. Share instances where you’ve successfully connected with customers and understood their needs.
Apply Through Our Website: To make the process smoother for us both, please apply through our website. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss your previous experiences and how you've handled difficult situations. Think of specific examples where you demonstrated empathy and professionalism, as these are key traits for a Customer Service Agent.
✨Showcase Your Emotional Intelligence
During the interview, highlight your ability to empathise with customers. Share stories that illustrate your emotional intelligence, such as times when you successfully resolved a conflict or provided support to someone in need. This will show that you understand the importance of connecting with citizens.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview to assess your telephone manner and problem-solving skills. Practice responding to common customer queries or complaints in a calm and professional way. This will help you feel more confident and demonstrate your ability to handle real-life situations.
✨Familiarise Yourself with GDPR
Since data confidentiality is crucial, make sure you understand the basics of GDPR and how it applies to customer service. Be prepared to discuss how you would handle sensitive information and ensure compliance. This knowledge will set you apart as a candidate who takes data protection seriously.