Teleperformance in Birmingham is seeking a Senior Team Leader to lead and develop a team of customer service advisors for a UK banking client. You will drive performance, coaching and quality assurance in line with FCA standards.
You will also focus on employee engagement, delivering consistent service, and reporting to management. The role requires a positive, high-performance culture with the ability to motivate and guide colleagues to exceptional outcomes for customers.
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Senior Team Leader — Banking Customer Experience in Birmingham employer: Teleperformance
At Teleperformance, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. As a Customer Service Representative working from home in Scotland, you'll enjoy flexible shifts, comprehensive training, and a range of benefits including a generous holiday allowance, wellness programmes, and opportunities for career progression, all while making a meaningful impact on the lives of residents navigating Scotland's transport systems.
