At a Glance
- Tasks: Lead the QA strategy for our Financial Services Outsourcing division and ensure top-notch quality standards.
- Company: Join a dynamic company expanding its reach in financial services with a focus on quality.
- Benefits: Competitive salary, travel opportunities, and a chance to shape quality assurance practices.
- Other info: Opportunity to mentor a high-performing team across multiple locations.
- Why this job: Make a real impact by defining and improving quality in a fast-paced environment.
- Qualifications: Proven leadership in Quality Assurance, especially in financial services and outsourcing.
The predicted salary is between 48000 - 72000 £ per year.
Due to our business expanding there is a need to appoint a Head of Quality Assurance to support our business leaders. There will be a requirement for occasional travel to South Africa & India. We’re hiring for an exceptional Head of Quality Assurance to lead the QA strategy for our Financial Services Outsourcing division. This is a high-impact role where you’ll shape how quality is defined, measured, and continuously improved across a complex, regulated service environment.
You’ll be the creator and custodian of the Quality Management Framework (QMF) ensuring our outsourced services meet the highest standards of accuracy, compliance, customer experience, and risk control. You will ensure the framework aligns to all Financial Conduct Authority (FCA) rules and expectations to ensure good customer outcomes. You will need to be able to create the QMF, thrive in a fast-paced, customer and client-centric environment and know how to build a culture of quality from the ground up.
- Quality Strategy & Frameworks: Develop and own the enterprise QA strategy for outsourced financial services operations, ensuring alignment with regulatory expectations and client SLAs.
- Regulatory & Risk Alignment: Ensure QA processes meet FCA and other relevant regulatory standards, embedding robust controls and audit readiness.
- Lead, mentor, and develop: a high-performing QA team, fostering a culture of accountability, curiosity, and continuous improvement across multiple geographical locations both on and offshore.
- Act as a senior point of contact: for clients on quality matters, presenting insights, trends, and improvement plans with clarity and confidence.
- Data-Driven Insights: Use analytics to identify performance trends, operational risks, and opportunities to enhance service delivery.
Proven leadership experience in Quality Assurance within Financial Services, ideally in an outsourcing environment. Deep understanding of regulatory frameworks, operational risk, and compliance expectations. Strong analytical mindset with the ability to translate data into actionable insights. Experience designing and implementing QA frameworks at scale. In-depth knowledge of the United Kingdom’s regulatory framework, (Consumer Duty, Vulnerable Customers, Treating Customers Fairly etc). Minimum of 3 years Head of Quality experience. Project or change-management qualifications.
Quality Assurance Manager (Tech) in Birmingham employer: Teleperformance
As a leading player in the Financial Services Outsourcing sector, we pride ourselves on fostering a dynamic work culture that prioritises quality and continuous improvement. Our employees benefit from comprehensive growth opportunities, mentorship from industry experts, and the chance to make a significant impact on our global operations, particularly in exciting locations like South Africa and India. Join us to be part of a forward-thinking team that values accountability, curiosity, and excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Manager (Tech) in Birmingham
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Teleperformance. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Quality Assurance Manager (Tech) in Birmingham
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Teleperformance.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Teleperformance's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Teleperformance
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Teleperformance.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Teleperformance will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Teleperformance employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
