Teleperformance in Birmingham is seeking a Team Leader to manage a UK banking client’s Customer Service Agents. You will coach, develop and mentor the team, drive performance against qualitative and quantitative targets, and ensure compliance with client rules.
The role is hybrid in Birmingham, with 40 hours per week. You will build a focused, engaging culture to maximise potential, manage absence and 1:1s, and contribute to improving customer satisfaction and NPS.
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Customer Service Team Leader | Hybrid (Birmingham) employer: Teleperformance
At Teleperformance, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. As a Customer Service Representative working from home in Scotland, you'll enjoy flexible shifts, comprehensive training, and a range of benefits including a generous holiday allowance, wellness programmes, and opportunities for career progression, all while making a meaningful impact on the lives of residents navigating Scotland's transport systems.
