At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive team at a leading financial services company.
- Benefits: Enjoy a competitive salary, work from home, and great perks like discounts and wellbeing resources.
- Other info: Opportunities for part-time work and excellent career progression.
- Why this job: Make a real difference in customers' lives while enjoying a flexible work-life balance.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 27976 - 27976 £ per year.
Looking for a permanent, rewarding role that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Why work with us?
- £27,976.00 Annual Salary
- Fully Work from Home Role
- Ideal for maintaining a work-life balance while still being part of a team
Details:
- Start date: 10th Aug 2026 - ongoing
- Location: Work from Home
- Shifts: Full time - 40hrs per week - working between 07:00 and 23:00. Part time Available – details provided below.
If you are interested in this shift pattern, please let us know.
Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history.
Part-Time Hours Available:
- We offer part-time positions; however, you must be available to complete full-time training, Monday to Friday, 9:00am – 5:30pm.
Part-Time Working Pattern (20 hours per week):
- Monday: 09:30 – 13:45
- Tuesday: 09:30 – 13:45
- Wednesday: Off
- Thursday: 09:30 – 13:45
- Friday: 09:30 – 13:45
- Saturday: Off
- Sunday: 09:30 – 13:45
*Please note that after successful completion of an assessment an interview via teams will take place*
Firstly, what you get from us!
- Perks at Work – Savings Discounts / Free Online Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support TP journey
Now about the Job!
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
Key Responsibilities:
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor:
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them. We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience.
What you'll do:
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include:
- Supporting the bank’s way of working to help as many customers as possible.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you'll need:
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Values we look for you to have:
- Process Excellence - Doing things well means something to you and you will always strive to improve on your work.
- Collaboration - You enjoy working with others and you like working as a team player.
- Communication - You can speak and write clearly and in a confident manner.
- Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness - You are able to be open to different ways of thinking and new ideas.
- Critical Thinking - You are able to think logically when making decisions.
- Solution Orientation - Having a forward-thinking mindset focused on resolving challenges.
- Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
We’re also looking for you to demonstrate:
- Excellent communication skills, both verbal and written.
- A background of working within a regulatory environment.
- Good technology skills with the ability to use Microsoft Office.
- A customer-focused attitude.
Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Disclaimer: Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you; however, this may not be possible, in this instance we reserve the right to reject your application.
Customer Service Advisor - Remote in Birmingham employer: Teleperformance
Join our dynamic team as a Customer Service Advisor, where you can enjoy the flexibility of working from home while being part of a supportive and fast-paced environment. We prioritise your well-being with a range of benefits including savings discounts, mental health support, and opportunities for professional growth, ensuring that you can thrive both personally and professionally. With a commitment to collaboration and excellence, we empower our employees to make a meaningful impact in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Remote in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on us. Understand our values and what we stand for. This will help you tailor your answers and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can highlight your customer service experience and problem-solving skills, as these are key for the Customer Service Advisor role.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. We want to see your emotional intelligence and how you connect with others. Remember, it’s not just about your skills but also about how you fit into our team culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for us!
We think you need these skills to ace Customer Service Advisor - Remote in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the role of Customer Service Advisor. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since this role is all about customer interaction, let your written communication shine! Use clear and confident language in your application to demonstrate your ability to connect with customers.
Highlight Relevant Experience:If you've worked in customer service before, make it known! Share specific examples of how you've helped customers and resolved issues, as this will show us you're a great fit for our supportive team.
Apply Through Our Website:We encourage you to submit your application through our official website. It’s the best way to ensure your application gets to us directly and helps us keep track of all applicants efficiently!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission and how they support their customers. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios you might face in this role. Prepare examples from your past experiences where you successfully resolved issues or educated customers. This will demonstrate your problem-solving skills and ability to provide excellent service.
✨Showcase Your Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering questions.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you determine if it’s the right fit for you. Consider asking about team dynamics, training opportunities, or how success is measured in the role.
