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- Tasks: Provide top-notch customer service and assist with personal banking needs.
- Company: Leading customer service provider in Glasgow with a focus on excellence.
- Benefits: Full-time role with potential for remote work and career growth.
- Why this job: Join a dynamic team and make a difference in customers' banking experiences.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Fast-paced environment with opportunities for development and progression.
The predicted salary is between 30000 - 42000 £ per year.
A leading customer service provider is seeking a Customer Service Specialist based in Glasgow. The successful candidate will deliver exceptional service to customers, assisting with personal banking needs and supporting customers in various situations.
This full-time position includes an initial three-month on-site requirement, with potential for remote work based on performance.
Strong communication skills and previous customer service experience are essential for this fast-paced role.
Inbound Banking Customer Advisor – Glasgow in Bellshill employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Banking Customer Advisor – Glasgow in Bellshill
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and services will help you tailor your answers and show that you're genuinely interested in being an Inbound Banking Customer Advisor.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional service, try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to share specific examples from your previous customer service experience. Think of situations where you went above and beyond for a customer, as this will demonstrate your ability to handle various situations effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate individuals like you to join our team in Glasgow.
We think you need these skills to ace Inbound Banking Customer Advisor – Glasgow in Bellshill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you've excelled in similar roles, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Inbound Banking Customer Advisor role. Share specific examples of how you've helped customers in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like we do with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Glasgow!
How to prepare for a job interview at Teleperformance
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled difficult situations in the past and what strategies you used to ensure customer satisfaction.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as confident and approachable.
✨Research the Company
Familiarise yourself with the company’s values and mission. This will not only help you answer questions more effectively but also allow you to ask insightful questions that show your genuine interest in the role and the organisation.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from your previous experience where you successfully resolved customer issues, and be ready to explain your thought process during those situations.
