At a Glance
- Tasks: Investigate potential fraud and provide top-notch customer service in banking.
- Company: Join Teleperformance, a leader in customer service for the Lloyds Banking Division.
- Benefits: Earn up to £28,500 with flexible working options and great perks.
- Other info: Enjoy a supportive environment with opportunities for growth after probation.
- Why this job: Make a difference by helping vulnerable customers while tackling fraud.
- Qualifications: 2 years of Financial Services experience and strong communication skills.
The predicted salary is between 28500 - 28500 £ per year.
Teleperformance is seeking a Fraud Specialist for their Glasgow office to deliver exceptional customer service within the Lloyds Banking Division campaign. Your role will involve answering inbound calls, investigating potential fraud, and providing a positive customer experience while meeting regulatory requirements.
The candidate should have at least 2 years of Financial Services experience and a strong ability to engage with vulnerable customers.
The position offers a salary up to £28,500, with various benefits and flexibility post-probation.
Fraud Specialist - Banking Security (Glasgow) in Bellshill employer: Teleperformance
Teleperformance is an excellent employer, offering a dynamic work environment in Glasgow where you can make a real difference in the lives of customers while ensuring their financial security. With a strong focus on employee development, competitive salary packages, and flexible working arrangements post-probation, we foster a culture of support and growth that empowers our team to excel in their roles. Join us to be part of a dedicated team that values exceptional service and prioritises the well-being of both employees and customers.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Specialist - Banking Security (Glasgow) in Bellshill
✨Tip Number 1
Network like a pro! Reach out to folks in the banking and fraud sectors on LinkedIn. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Practice your pitch! When you get that interview, be ready to showcase your experience in Financial Services. Highlight how you've handled tricky situations with vulnerable customers.
✨Tip Number 3
Stay updated on fraud trends! Knowing the latest scams and security measures will not only impress your interviewers but also show you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Fraud Specialist - Banking Security (Glasgow) in Bellshill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in Financial Services. We want to see how your skills align with the role of a Fraud Specialist, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about fraud prevention and how your background makes you a perfect fit for our team at Teleperformance.
Showcase Your Customer Service Skills:Since this role involves engaging with vulnerable customers, we’d love to see examples of how you’ve provided exceptional customer service in the past. Share specific stories that demonstrate your empathy and problem-solving abilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you brush up on your knowledge of fraud prevention and banking security. Familiarise yourself with common fraud scenarios and the regulatory requirements that come with the role. This will show that you're not just interested in the job, but that you understand the industry.
✨Show Empathy
Since you'll be engaging with vulnerable customers, it's crucial to demonstrate your ability to empathise during the interview. Prepare examples from your past experience where you've successfully handled sensitive situations, showcasing your communication skills and understanding.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide more relevant answers and show that you value the interviewer's input. Practising active listening can also help you build rapport, which is key in customer service roles.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if the company is the right fit for you.
