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- Tasks: Support students with their loan applications and financial queries.
- Company: Join Teleperformance, a top-rated workplace in the UK.
- Benefits: Enjoy competitive pay, training, and exciting perks like discounts and parties.
- Why this job: Make a real difference in students' academic futures while building your career.
- Qualifications: Strong people skills and confidence in using technology.
- Other info: Dynamic contact centre environment with opportunities for growth.
The predicted salary is between 10 - 15 ÂŁ per hour.
We are an equal opportunities employer and we welcome applications from all suitably qualified persons. Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you’ve found the right place. There’s a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK.
We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting students and family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly, you will be making a difference in supporting a student’s academic future with their finances!
Here are the details:
- Role: Customer Service Specialist
- Site: Cuprum Building, Argyle Street, Glasgow. PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME
- Start Date: Monday 27th April 2026 onsite in Cuprum Building, Argyle Street, Glasgow
- Contract: Permanent
- Hours: 40 hours per week. Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work.
- Salary: ÂŁ12.71 per hour
- Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks.
ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 months). A list of acceptable documents by address location can be found by accessing the links below:
- Disclosure barring Service - England
- Access NI Acceptable Documents - Northern Ireland
- Disclosure Scotland Acceptable Documents - Scotland
Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a repayment plan, and making regular payments.) Cost covered by employer. Your employment is dependent on you successfully passing these checks and having the right to work within the UK.
What does an average day look like? A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process. You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.
What do we need from you? People skills and confidence in your PC skills!
- Minimum Skills
- Process Excellence
- Collaboration
- Communication
- Emotional Intelligence
- Open-Mindedness
- Critical Thinking
- Solution Orientation
A good attitude and the ability to interact with lots of different people. The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers. The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets. The ability to actively listen to a Customer’s query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding. The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers. Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift. Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable.
What will we give you? Paid classroom-based training and a further 2 weeks in a dedicated virtual space that we call “Nesting”. Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location.
Anything else that we have to offer? Employee Assistance Programme and Help at hand 24/7 access to a confidential counselling and information line, 365 days per year via the Help@Hand app. Access to remote GP’s with an unlimited number of video consultations, each up to 20-minute sessions. Access to online mental health support with registered therapists (subject to referral via the telephone helpline). Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns. Eye Care Vouchers. Target driven incentives and Prizes. Employee Engagement activities. Perks at work WOW points including but not limited to: Supermarket vouchers up to 5% off – including Tesco, M&S, Asda, Morrisons, Sainsburys, Hello Fresh – 65% off, Cinema Perks – up to 44% off, Samsung – 20% off, HP – up to 40% off, Virgin Media discounts available, EE discounts available, Look Fantastic – 22% off, Fitbit – up to 20%, Garmin – up to 40%, Expedia – up to 30%, Booking.com – up to 60%, TUI discounts available, Fragrance Shop – 16% off, Free Online Fitness Classes on Thursdays.
Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!
Disclaimer: Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Customer Service Expert in Bellshill employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Expert in Bellshill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Teleperformance. Understand their values and what makes them tick. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling challenging calls and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Show off your people skills! During the interview, share examples of how you've built relationships with customers in the past. Highlight your emotional intelligence and ability to handle different personalities – it’s key for a Customer Service Specialist!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Expert in Bellshill
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique skills and experiences that make you a great fit for the Customer Service Expert role.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we’re looking for. Use keywords from the job description, like 'people skills' and 'emotional intelligence', to show us you understand the role and are ready to jump in!
Keep It Clear and Concise: We appreciate a well-structured application! Keep your sentences clear and to the point. Avoid jargon and fluff; instead, focus on what makes you a standout candidate for our team.
Apply Through Our Website: Don’t forget to apply through our official website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Teleperformance
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Specialist role. Familiarise yourself with the responsibilities, such as handling student loan queries and providing support to students and their families. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to demonstrate your people skills during the interview. Share examples of how you've successfully handled challenging customer interactions in the past. Highlight your emotional intelligence and ability to empathise with customers, especially when they are frustrated or confused.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and resilience. Think of specific situations where you had to multitask or navigate complex systems while assisting customers. Practising these scenarios will help you articulate your thought process and showcase your solution-oriented mindset.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training process, or career progression opportunities. This shows your enthusiasm for the role and helps you determine if the company is the right fit for you. Plus, it leaves a positive impression on the interviewers!