At a Glance
- Tasks: Provide top-notch customer service while preventing fraud and scams.
- Company: Join Teleperformance, a leader in customer support and fraud prevention.
- Benefits: Starting salary up to £28,500, flexible working, pension, and wellbeing webinars.
- Other info: Enjoy a hybrid work model with great career growth potential.
- Why this job: Make a difference by protecting clients from fraud in a supportive environment.
- Qualifications: Professional phone skills and experience in financial services required.
The predicted salary is between 28500 - 28500 £ per year.
Teleperformance is looking for a Fraud Specialist to work in Glasgow. The role involves providing exceptional customer service to clients and ensuring fraud and scam prevention. Successful candidates will have a professional telephone manner and experience in financial services.
Full-time position with a starting salary of up to £28,500 plus OTE. Flexible working options are available after the probation period, along with benefits such as a workplace pension and monthly wellbeing webinars.
Fraud Prevention Specialist - Hybrid Banking Support in Belfast employer: Teleperformance
Teleperformance is an excellent employer, offering a dynamic work culture in Glasgow that prioritises employee wellbeing and professional growth. With flexible working options post-probation, competitive salaries, and comprehensive benefits including a workplace pension and monthly wellbeing webinars, we empower our Fraud Prevention Specialists to thrive both personally and professionally in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Prevention Specialist - Hybrid Banking Support in Belfast
✨Tip Number 1
Research Teleperformance and their values before your interview. Knowing what they stand for will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your telephone manner! Since this role involves a lot of customer interaction, make sure you sound confident and professional when speaking on the phone. You can even do mock calls with friends to get comfortable.
✨Tip Number 3
Highlight any relevant experience in financial services during your conversations. Share specific examples of how you've dealt with fraud or scams in the past to demonstrate your expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you’re serious about joining the team at Teleperformance.
We think you need these skills to ace Fraud Prevention Specialist - Hybrid Banking Support in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in financial services and customer service. We want to see how your skills align with the role of a Fraud Prevention Specialist, so don’t hold back on showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about fraud prevention and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Communication Skills:Since this role involves a professional telephone manner, make sure to highlight any experience you have in customer-facing roles. We’re looking for candidates who can communicate clearly and effectively, so let that shine through in your application!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you brush up on your knowledge of fraud prevention techniques and the latest scams. Familiarise yourself with common fraud scenarios in the banking sector, as this will show that you're proactive and well-informed.
✨Practice Your Phone Skills
Since the role requires a professional telephone manner, practice answering common customer queries over the phone. You could even role-play with a friend to get comfortable with handling difficult situations while maintaining a calm and friendly tone.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your past roles where you provided exceptional customer service. Highlight any experience you have in financial services, as this will be particularly relevant for the position.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or the tools they use for fraud detection. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
