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- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join Natwest in a supportive, fast-paced environment in Belfast City Centre.
- Benefits: Enjoy flexible work arrangements, savings discounts, and access to wellbeing resources.
- Why this job: Make a real impact by helping customers navigate their banking options.
- Qualifications: Experience in customer service and strong organisational skills are essential.
- Other info: Great career progression opportunities and a vibrant team culture await you.
The predicted salary is between 30000 - 42000 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Save on commuting costs with only 2 days in the office each week once you have successfully completed training and passed grad bay. This is ideal for maintaining a work-life balance while still being part of a team.
Location: Natwest, Belfast City Centre
Shifts: Full time - 40 hours per week - hours worked between 07:00 and 23:00
Credit, Criminal, Sanctions and Fraud check will be completed.
- Perks at Work Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress Here to support TP journey
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to do this role in your company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You will be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We are looking for a detail-oriented person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you will conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services, supporting the bank's way of working to help as many customers as possible.
Maintain relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business. Resolve complaints and errors quickly and ensure that the relationship with the customer is fully restored.
To join us in this role, you will have experience of working in a customer service environment and managing relationships with customers. You will enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Financial Services Contact Centre Agent in Belfast employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Services Contact Centre Agent in Belfast
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the financial services sector. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching Natwest and understanding their values. Be ready to discuss how your experience aligns with their customer service goals. Show them you’re not just another candidate, but someone who genuinely cares about helping customers.
✨Tip Number 3
Practice common interview questions related to customer service. Think about scenarios where you’ve gone above and beyond for a customer. We want to hear your stories that showcase your problem-solving skills and dedication!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace Financial Services Contact Centre Agent in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Financial Services Contact Centre Agent role. Highlight your customer service experience and any relevant financial knowledge to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how you can contribute to our goals. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Communication Skills: As a contact centre agent, communication is key! In your application, demonstrate your ability to convey information clearly and effectively. This will show us you’re ready to provide outstanding service to our customers.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the financial services industry and the specific role of a Contact Centre Agent. Brush up on common banking products and services, as well as customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding customer service, prepare examples from your past experiences where you've successfully resolved customer issues or improved their experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the training process, team dynamics, or how success is measured in the role. It’s a great way to demonstrate that you’re thinking about how you can contribute to the team.
✨Be Yourself
While it’s important to be professional, don’t be afraid to let your personality shine through. The interviewers are looking for someone who fits well within their team, so being authentic can help you stand out. Show enthusiasm for the role and the company, and remember to smile!
