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- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive team at Natwest in Belfast City Centre.
- Benefits: Save on commuting costs, enjoy discounts, and access wellbeing resources.
- Why this job: Perfect for balancing work and life while making a real impact.
- Qualifications: Experience in customer service and strong organisational skills.
- Other info: Flexible working with only 2 days in the office after training.
The predicted salary is between 30000 - 42000 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay. Cut down daily expenses - less spent on travel, lunches and workwear. Ideal for maintaining a work-life balance while still being part of a team.
Location: Natwest, Belfast City Centre
Shifts: Full time - 40 hours per week - hours worked between 07:00 and 23:00
Credit, Criminal, Sanctions and Fraud check will be completed.
Perks at Work:
- Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress Here to support TP journey
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to do this role in your company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You will be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We are looking for a detail-oriented person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you will conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services, supporting the bank's way of working to help as many customers as possible.
Maintain relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business. Resolve complaints and errors quickly and ensure that the relationship with the customer is fully restored.
To join us in this role, you will have experience of working in a customer service environment and managing relationships with customers. You will enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Customer Service Advisor (Legal/Finance) (Permanent) in Belfast employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Legal/Finance) (Permanent) in Belfast
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone at Natwest. A personal connection can give you the inside scoop and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common customer service scenarios. Think about how you'd handle tricky situations, especially in finance. We want you to shine when it comes to demonstrating your problem-solving skills!
✨Tip Number 3
Practice makes perfect! Do mock interviews with a friend or in front of the mirror. Focus on showcasing your experience in customer service and how you can help customers meet their financial goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and perks that come with being part of our team!
We think you need these skills to ace Customer Service Advisor (Legal/Finance) (Permanent) in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer service experience, especially in finance or legal sectors, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you want to join our team and how your background aligns with our goals. Be genuine and let your personality come through!
Showcase Your Communication Skills: As a Customer Service Advisor, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Use examples from past experiences where you’ve excelled in this area.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the basics of financial services and customer service. Brush up on common banking terms and practices, as well as the specific services offered by the company. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you've resolved complaints or helped customers achieve their goals. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you’re engaged and serious about contributing to the company’s goals.
✨Be Yourself
While it’s important to be professional, don’t be afraid to let your personality shine through. The company values a supportive team environment, so showing your genuine self can help them see how you’d fit into their culture. Plus, it makes for a more enjoyable conversation!
