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- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive team at Natwest in Newtownards with hybrid working options.
- Benefits: Enjoy savings discounts, free online classes, and a workplace pension.
- Why this job: Make a real difference in customers' lives while maintaining a great work-life balance.
- Qualifications: Experience in customer service and strong organisational skills are essential.
- Other info: Dynamic role with opportunities for career growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Looking for a permanent hybrid, rewarding role in Newtownards that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.
HYBRID working - save on commuting costs with only 2 day’s in the office each week once you have successfully completed a 4 week period after training.
- Cut down daily expenses - less spent on travel, lunches and workwear
- Ideal for maintaining a work life balance while still being part of a team
Location: Natwest, Newtownards
Shifts: Full time - 40hrs per week - hours worked between the hours of 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)
Credit, Criminal, Sanctions and Fraud check will be completed.
- Perks at Work – Savings Discounts / Free Online Classes
- Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress – Here to support TP journey
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. Supporting the bank’s way of working to help as many customers as possible.
Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business. Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
A background of working within a regulatory environment. Good technology skills with the ability to use Microsoft Office.
Customer Service Advisor Full-time, Call Centre in Belfast employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Full-time, Call Centre in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Natwest and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences where you've provided excellent customer service or resolved complaints. This will demonstrate your ability to meet the role's demands.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our supportive team at Teleperformance.
We think you need these skills to ace Customer Service Advisor Full-time, Call Centre in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your experience in customer service and any relevant skills that match what we're looking for. This shows us you're genuinely interested and have put in the effort!
Showcase Your Skills: We want to see how you can deliver excellent service! Use specific examples from your past experiences to demonstrate your organisational and time management skills. This will help us understand how you can meet our performance measures and customer needs.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Avoid jargon and make sure your key points stand out. We appreciate clarity, and it makes it easier for us to see why you'd be a great fit for the team!
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures that we receive your details directly and helps us keep track of all applications. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common banking services and how they can help customers achieve their financial goals. This will show that you're proactive and genuinely interested in the position.
✨Showcase Your Skills
Highlight your experience in customer service during the interview. Be ready to share specific examples of how you've resolved complaints or helped customers in the past. This will demonstrate your ability to maintain relationships and provide excellent service.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training processes, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The interviewers want to see if you'll fit into their team, so being authentic can go a long way in making a positive impression.