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For Companies At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive and fast-paced financial services team.
- Benefits: £26,200 salary, fully remote work, and great perks like discounts and wellbeing resources.
- Why this job: Make a real difference in customers' lives while enjoying a flexible work-life balance.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Opportunities for career growth and monthly awards for top performers.
The predicted salary is between 22000 - 26000 £ per year.
Looking for a permanent, rewarding role that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Why work with us?
- £26,200.00 Annual Salary
- Fully Work from Home Role
- Ideal for maintaining a work-life balance while still being part of a team
Details:
- Start date: 9th March 2026
- Location: Work from Home
- Shifts: Full time - 40hrs per week - hours worked between 07:00 and 23:00
- Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history.
Firstly, what you get from us!
- Perks at Work: Savings Discounts / Free Online Classes
- Help@Hand: Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards for the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress
Now about the Job!
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to do this role in your company-led training and time in Grad Bay.
Key Responsibilities:
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor. We look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You will be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
What you'll do:
In this role, you will conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You will hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
- Supporting the bank's way of working to help as many customers as possible.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolving complaints and errors quickly and ensuring that the relationship with the customer is fully restored.
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you'll need:
To join us in this role, you will have experience of working in a customer service environment and managing relationships with customers. You will enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
Values we look for you to have: Process Excellence - Doing things well means...
Customer Service Advisor (Belfast) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Belfast)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on us. Understand our values and what we stand for. This will help you tailor your answers and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how you can demonstrate your customer service skills and experience, especially in handling complaints and providing solutions.
✨Tip Number 3
Dress the part! Even though it's a work-from-home role, dressing smartly for your interview can boost your confidence. It shows that you take the opportunity seriously and are ready to represent us well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation for the opportunity and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Advisor (Belfast)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in customer service and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can help our customers achieve their financial goals. Keep it engaging and personal – we love a good story!
Showcase Your Skills: In your application, make sure to showcase your organisational and time management skills. We’re looking for detail-oriented individuals who can manage their time effectively while providing excellent service. Let us know how you've done this in the past!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission and how they support their customers. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face in this role. Prepare examples from your past experience where you successfully resolved issues or provided excellent service. This will demonstrate your problem-solving skills and ability to handle challenging situations.
✨Showcase Your Organisational Skills
Since the job requires strong organisational abilities, be ready to discuss how you manage your time and tasks. You could mention tools or methods you use to stay organised, especially when balancing multiple customer interactions. This will highlight your suitability for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.