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For Companies At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join a supportive team at Natwest in Belfast City Centre.
- Benefits: Earn £26,200 annually with perks like discounts, wellbeing resources, and a cycle to work scheme.
- Why this job: Enjoy a flexible work-life balance with only 2 days in the office each week.
- Qualifications: Detail-oriented individuals with a passion for helping others succeed financially.
- Other info: Great career growth opportunities and monthly awards for top performers.
The predicted salary is between 22000 - 29000 £ per year.
Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We are hiring Financial Services Contact Centre Agents to join our supportive, fast-paced customer service team.
Why work with us?
- £26,200 annual salary
- Save on commuting costs with only 2 days in the office each week once you have successfully passed grad bay
- Cut down daily expenses - less spent on travel, lunches and workwear
- Ideal for maintaining a work-life balance while still being part of a team
Details
- Start date: Various start dates from 5th January 2026 to 9th March 2026
- Location: Natwest, Belfast City Centre
- Shifts: Full time - 40hrs per week - hours worked between 07:00 and 23:00
- Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to evidence the last 2 years employment history and the last 5 years address history
Perks at Work – Savings Discounts / Free Online Classes
- Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice
- Critical Illness – up to £10,000
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Monthly Inspire Awards – For the best of the best
- Refer-A-Friend earns up to £1,200 for you
- Monthly Wellbeing Webinars
- Dedicated Employee Experience Progress – Here to support your journey
Now about the Job
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to be able to do this role in your company-led Training and time in Grad Bay.
Key Responsibilities
- At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.
- Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
- Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience.
- Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Advisor. We will look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You will be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them. We are looking for a detail-oriented person to compliantly complete processes and procedures, while providing each customer with a seamless experience.
What you will do
In this role, you will conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You will hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Customer Service Advisor in Belfast employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Belfast
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Advisor role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service. Role-play with a mate to get comfortable with your responses and show off your skills when it counts!
✨Tip Number 3
Research the company culture and values of Natwest. Tailor your answers during interviews to reflect how you align with their mission and how you can contribute to their supportive team environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates right there, making your job search a breeze!
We think you need these skills to ace Customer Service Advisor in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, like your ability to provide outstanding customer service and your attention to detail.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for helping customers and any experiences that showcase your proactive approach to problem-solving.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to us, and you’ll be one step closer to joining our supportive team in Belfast City Centre!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their mission and how they support their customers. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Questions
Think about the types of questions you might be asked, especially around customer service scenarios. Prepare examples from your past experiences where you've provided excellent service or resolved issues. This will help you demonstrate your skills and fit for the role.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, practice clear and concise responses. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. This will highlight your ability to engage with customers effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
