At a Glance
- Tasks: Support customers and resolve issues while building strong relationships.
- Company: Join a leading customer service team with a focus on employee growth.
- Benefits: Enjoy hybrid working, bonuses, discounts, and wellness resources.
- Other info: Great career progression opportunities and supportive work culture.
- Why this job: Make a difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service and good tech skills required.
The predicted salary is between 28800 - 43200 € per year.
Looking for a permanent Customer Service role? Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!
Joining Bonus: £500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months.
HYBRID working options - save on commuting costs with only 2 days in the office each week once you have successfully completed a 4 week period after training.
We invest in training and give you all the tools you need to succeed.
Shifts: Full time - 40hrs per week.
Credit, Criminal, Sanctions and Fraud check will be completed.
Perks at Work:
- Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress Here to support TP journey
Responsibilities:
- Supporting the clients' way of working to help as many customers as possible.
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business.
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored.
A background of working within a regulatory environment is preferred.
Good technology skills with the ability to use Microsoft Office are required.
Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team.
Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive.
Client Service Support Representative in Belfast employer: Teleperformance
At Teleperformance, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work culture that prioritises employee well-being and growth. With hybrid working options, comprehensive training, and a range of benefits including wellness resources and financial advice, we empower our Client Service Support Representatives to thrive both personally and professionally in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Support Representative in Belfast
✨Tip Number 1
Get to know the company! Research Teleperformance and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service roles. Think about your past experiences and how they relate to the skills needed for the Client Service Support Representative position.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral!
✨Tip Number 4
Don’t forget to apply through our website! Completing the online assessment is crucial, and it’s the best way for us to get your application in front of the right people quickly.
We think you need these skills to ace Client Service Support Representative in Belfast
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with the Client Service Support Representative role!
Check Your Details:Before hitting that submit button, double-check all your information. Typos and errors can make a bad impression, and we want to see your best work!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application goes straight to our award-winning Recruitment team who are eager to connect with you!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research Teleperformance. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Client Service Support Representative, your ability to handle customer queries is crucial. Prepare examples from your past experiences where you've successfully resolved complaints or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Technology
Since good technology skills are essential for this role, brush up on your Microsoft Office skills. Be ready to discuss how you've used these tools in previous jobs. If you have experience with any customer service software, make sure to mention that too!
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This shows that you're engaged and serious about the position. Plus, it helps you determine if the company is the right fit for you.
