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For Companies At a Glance
- Tasks: Support customers with banking issues and prevent fraud through excellent communication.
- Company: Join Teleperformance, a leader in customer service for Lloyds Banking Group.
- Benefits: Earn £13.50 per hour, enjoy 28 days annual leave, and hybrid work options.
- Other info: Full-time role with opportunities for growth in a supportive environment.
- Why this job: Make a difference by helping vulnerable customers and tackling financial challenges.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28000 - 28000 £ per year.
Teleperformance in Glasgow is hiring a Customer Service Specialist for their Fraud Team with the Lloyds Banking Group. This full-time, office-based role demands excellent communication and customer service skills, particularly in handling vulnerable customers and financial inquiries.
The job involves supporting customers through various banking issues and fraud prevention.
The position offers a salary of £13.50 per hour, along with various benefits, including 28 days of annual leave, and the option for hybrid work following performance assessment.
Fraud & Banking Support Specialist (Glasgow) in Beith employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud & Banking Support Specialist (Glasgow) in Beith
✨Tip Number 1
Make sure to research Teleperformance and the Lloyds Banking Group before your interview. Knowing their values and recent news can help you connect better with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves handling vulnerable customers, it’s crucial to demonstrate empathy and clarity. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you’re engaged and keen on the position. You might want to ask about the team dynamics or how success is measured in the Fraud Team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available to help you ace the process.
We think you need these skills to ace Fraud & Banking Support Specialist (Glasgow) in Beith
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in handling sensitive situations. We want to see how you've supported customers in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working in fraud prevention and banking support. We love seeing genuine enthusiasm, so let your personality come through.
Showcase Your Communication Skills: Since this role involves dealing with vulnerable customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you would interact with customers.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to see your application and get you into the process quickly!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the basics of banking and fraud prevention. Brush up on common banking terms and recent trends in fraud. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Empathy is Key
Since you'll be dealing with vulnerable customers, practice how to communicate with empathy and understanding. Think of examples from your past experiences where you've successfully handled sensitive situations. This will demonstrate your ability to connect with customers on a personal level.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific customer scenarios, especially regarding fraud. Prepare by thinking through potential situations and your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team or the company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you. For example, ask about the training process for new hires in the Fraud Team.