At a Glance
- Tasks: Manage inbound calls, identify potential fraud, and deliver top-notch customer service.
- Company: Join Teleperformance, a leader in hybrid banking support.
- Benefits: Starting salary up to £28,500, annual leave, and workplace pension.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a difference by protecting customers from fraud while developing your skills.
- Qualifications: At least 2 years in financial services and strong communication skills.
The predicted salary is between 28500 - 28500 £ per year.
Teleperformance is seeking a Fraud Specialist for their Glasgow office. This role requires at least 2 years of financial services experience and a strong ability to communicate clearly with customers.
You will be responsible for managing inbound calls, identifying potential fraud, and providing excellent customer service.
The position offers a starting salary up to £28,500, with additional benefits including annual leave and a workplace pension.
Fraud Prevention Specialist - Hybrid Banking Support in Basingstoke employer: Teleperformance
Teleperformance is an exceptional employer, offering a dynamic work culture in the heart of Glasgow. With a strong focus on employee growth and development, we provide comprehensive training and support to help you excel in your role as a Fraud Prevention Specialist. Enjoy competitive benefits, including a starting salary of up to £28,500, annual leave, and a workplace pension, all while being part of a team that values clear communication and outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud Prevention Specialist - Hybrid Banking Support in Basingstoke
✨Tip Number 1
Make sure you know your stuff! Brush up on your financial services knowledge and be ready to discuss your experience in fraud prevention. We want to see that you can handle those tricky questions with confidence.
✨Tip Number 2
Practice your communication skills! Since this role involves managing inbound calls, we suggest doing some mock calls with friends or family. Show us you can explain complex ideas clearly and keep the customer engaged.
✨Tip Number 3
Research Teleperformance! Knowing about the company’s values and culture can really help you stand out. We love candidates who show genuine interest in our mission and how they can contribute to it.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else. Let’s get you that job!
We think you need these skills to ace Fraud Prevention Specialist - Hybrid Banking Support in Basingstoke
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in financial services. We want to see how your skills align with the role of a Fraud Prevention Specialist, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about fraud prevention and how your communication skills can enhance customer service. We love a personal touch, so let your personality come through!
Showcase Your Customer Service Skills:Since this role involves managing inbound calls, make sure to highlight any previous customer service experience. We’re looking for candidates who can communicate clearly and effectively, so share examples of how you've excelled in this area.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Make sure you brush up on your financial services knowledge. Understand common fraud patterns and the tools used to combat them. This will show that you're not just familiar with the role but genuinely interested in making a difference.
✨Practice Clear Communication
Since the role involves managing inbound calls, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with friends or family to get comfortable with explaining complex concepts in simple terms.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations and what steps you took to ensure customer satisfaction. This will highlight your ability to connect with customers effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for fraud detection, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
