At a Glance
- Tasks: Support managers with employee relations, providing expert advice on complex issues.
- Company: Join a dynamic HRER team in a fully remote or hybrid role.
- Benefits: Enjoy a permanent contract, competitive salary, and supportive leadership.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact on employee experience and shape HR practices.
- Qualifications: 4+ years in HR, mediation training, and experience with complex casework.
The predicted salary is between 40000 - 50000 £ per year.
Location: UK Fully Remote (or can work from any 1 of the UK contact centres; or hybrid)
Contract: Permanent | Full-time (40 hours per week)
Reports to: Employee Relations Manager
We are seeking an Employee Relations Specialist to join our HRER team supporting the UK and Republic of Ireland. In this role, you will be a trusted advisor on all employee relations matters, helping managers navigate complex situations with confidence. You will combine commercial awareness with fairness, compliance, and a focus on creating a positive employee experience.
- Communicates clearly and effectively, both verbally and in writing.
- Act as the first point of contact for managers on complex employee relations matters, providing pragmatic, legally sound and best-in-class advice.
- Support and manage cases across the full ER spectrum, including disciplinary, grievance, absence, wellbeing, and performance-related issues.
- Assist with full Employment Tribunal activity, including ACAS/LRA early conciliation, ET3 responses, witness statements, evidence bundles, and preliminary hearing representation, or final hearing representation, where appropriate and with full coaching and support of ER Manager.
- Partner closely with HR Business Partners and key stakeholders across Operations, Workforce Management, Payroll, Recruitment, IT, Finance, and Legal.
- Maintain and review HR policies and the Employee Handbook to ensure alignment with UK and Republic of Ireland employment law and best practice.
- Use ER data and insights to identify trends, reduce risk, and continuously improve ways of working.
Proven experience working in an Employee Relations or HR role, with exposure to complex casework.
4+ years HR generalist experience.
Mediation training or accredited mediator status.
Supportive leadership and a collaborative HR team committed to your growth.
A chance to shape and influence how employee relations is delivered at scale across the organisation.
Locations
Technology Specialist - Data Quality in Basildon, Essex employer: Teleperformance
At Aviva, we pride ourselves on being an exceptional employer, offering a supportive work-from-home environment that prioritises employee wellbeing and professional growth. With comprehensive training, flexible working hours, and a range of benefits including mental health support and a cycle-to-work scheme, we empower our Customer Service Specialists to thrive while delivering outstanding service to our customers. Join us in a culture that values collaboration, emotional intelligence, and continuous improvement, making every day at Aviva a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Specialist - Data Quality in Basildon, Essex
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Teleperformance!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Teleperformance.
We think you need these skills to ace Technology Specialist - Data Quality in Basildon, Essex
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Teleperformance. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Teleperformance and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Teleperformance. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Teleperformance's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Teleperformance
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Teleperformance.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Teleperformance will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Teleperformance and how you would contribute to adapting HR strategies.
