At a Glance
- Tasks: Provide top-notch customer service and resolve inquiries for banking disputes.
- Company: Join Teleperformance, a leader in customer service with a supportive team.
- Benefits: Enjoy flexible hours, great employee perks, and a friendly work environment.
- Other info: Flexible work options available after training for a better work-life balance.
- Why this job: Make a difference by helping customers navigate their banking disputes.
- Qualifications: 1 year of telephony experience and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
Teleperformance in Glasgow is seeking a Customer Service Representative for the Disputes Team on the Lloyds Banking Division campaign. This full-time role involves providing excellent customer service, answering inbound calls, and resolving customer inquiries.
Applicants should have at least 1 year of telephony experience, possess strong communication skills, and demonstrate an empathetic approach when dealing with customers.
The position offers full flexibility after training and various employee benefits.
Banking Disputes: Inbound Support Specialist – Glasgow employer: Teleperformance
Teleperformance in Glasgow is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and development. With flexible working arrangements post-training, comprehensive benefits, and a strong focus on career growth, employees are empowered to thrive in their roles while making a meaningful impact in customer service within the banking sector.
StudySmarter Expert Advice🤫
We think this is how you could land Banking Disputes: Inbound Support Specialist – Glasgow
✨Tip Number 1
Make sure you know the ins and outs of the banking disputes process. Brush up on common issues customers face and how to resolve them. This will help you stand out during interviews!
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable with handling customer inquiries. The more you practice, the more confident you'll feel when those calls come in.
✨Tip Number 3
Show off your empathy! Think about how you'd want to be treated as a customer. During interviews, share examples of how you've helped others in the past to demonstrate your caring approach.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Banking Disputes: Inbound Support Specialist – Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your telephony experience and customer service skills. We want to see how you've handled similar roles before, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Inbound Support Specialist role. We love seeing genuine enthusiasm and a personal touch, so let your personality come through.
Showcase Your Communication Skills:Since this role involves resolving customer inquiries, it’s crucial to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research Teleperformance and their role in the Lloyds Banking Division. Understanding their values, mission, and the specifics of the Disputes Team will help you tailor your answers and show genuine interest.
✨Showcase Your Communication Skills
Since this role requires strong communication skills, prepare examples from your past experience where you effectively resolved customer inquiries. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Empathy
Empathy is key in customer service roles. Think of situations where you’ve had to handle difficult customers or sensitive issues. Be ready to share these experiences and explain how you approached them with understanding and care.
✨Prepare for Common Questions
Anticipate common interview questions related to customer service and disputes handling. Practise your responses to questions like 'How would you handle an angry customer?' or 'Can you describe a time you went above and beyond for a customer?' This will help you feel more confident during the interview.
