At a Glance
- Tasks: Handle inbound calls and provide exceptional customer service for banking disputes.
- Company: Join Teleperformance, a leader in customer service solutions.
- Benefits: Enjoy flexible working, 28 days annual leave, and various perks.
- Other info: Hybrid work model available after training for better work-life balance.
- Why this job: Be part of a dynamic team and make a difference in customers' banking experiences.
- Qualifications: Excellent communication skills and telephony experience required.
The predicted salary is between 22000 - 26000 £ per year.
Teleperformance is looking for a Customer Service Representative in Glengarnock. You will handle inbound calls for the Disputes Team on the Lloyds Banking Division campaign, providing top-notch customer service.
The role offers a flexible working environment post-training and requires candidates to demonstrate excellent communication skills, telephony experience, and the ability to handle objections effectively.
Successful candidates will enjoy various benefits and 28 days annual leave.
Banking Disputes: Inbound CS Specialist (Hybrid/Glasgow) employer: Teleperformance
Teleperformance is an exceptional employer, offering a dynamic and supportive work culture in Glasgow that prioritises employee well-being and development. With flexible working arrangements post-training, comprehensive benefits including 28 days of annual leave, and opportunities for growth within the Lloyds Banking Division, we empower our team members to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Banking Disputes: Inbound CS Specialist (Hybrid/Glasgow)
✨Tip Number 1
Make sure you know the ins and outs of the banking disputes process. Brush up on common issues and how to resolve them, so you can impress during your interview with your knowledge.
✨Tip Number 2
Practice your communication skills! Role-play with a friend or family member to get comfortable handling objections and providing excellent customer service over the phone.
✨Tip Number 3
Don’t forget to showcase your telephony experience. Be ready to share specific examples of how you've successfully managed calls in previous roles, especially in challenging situations.
✨Tip Number 4
Apply through our website for a smoother process! We want to see your application, and applying directly helps us keep track of your progress and gives you a better chance to shine.
We think you need these skills to ace Banking Disputes: Inbound CS Specialist (Hybrid/Glasgow)
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about handling inbound calls, make sure your application highlights your excellent communication skills. We want to see how you can connect with customers and resolve their issues effectively.
Tailor Your Experience:Don’t just send a generic application! Take a moment to tailor your experience to the job description. If you've got telephony experience or have dealt with disputes before, let us know. It’ll make your application stand out!
Be Clear and Concise:When writing your application, keep it clear and concise. We appreciate straightforwardness, so avoid fluff and get straight to the point about why you’re the perfect fit for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Teleperformance
✨Know Your Stuff
Before the interview, make sure you understand the basics of banking disputes and the role of a Customer Service Representative. Brush up on common issues customers face and how to resolve them. This will show that you're not just interested in the job but also knowledgeable about it.
✨Practice Makes Perfect
Rehearse your responses to common interview questions, especially those related to customer service scenarios. Think about times you've handled objections or difficult calls in the past. Practising with a friend can help you feel more confident and articulate during the actual interview.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, be sure to demonstrate your skills throughout the interview. Speak clearly, listen actively, and engage with the interviewer. Use examples from your experience to illustrate how you’ve effectively communicated with customers in the past.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the company culture. This shows your genuine interest in the role and helps you determine if it's the right fit for you. Questions about training and support for new hires can also highlight your eagerness to learn and grow.
