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- Tasks: Assist customers with banking services and resolve disputes through inbound calls.
- Company: Leading contact centre employer in the UK with a focus on customer service.
- Benefits: Competitive pay, training in Glasgow, and potential for hybrid work.
- Why this job: Join a dynamic team and make a difference in customer satisfaction.
- Qualifications: Excellent verbal communication skills and previous customer service experience.
- Other info: Full-time role with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading contact center employer in the United Kingdom seeks a Customer Service Specialist to join the Disputes Team for the Lloyds Banking Division. Ideal candidates should possess excellent verbal communication skills, a polite demeanor, and previous experience in customer service.
Responsibilities include:
- Handling inbound calls
- Assisting customers with banking services
- Ensuring customer satisfaction while adhering to regulatory requirements
This full-time role offers competitive pay, training in Glasgow, and potential for remote work.
Banking Disputes Advisor (Onsite to Hybrid) employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Disputes Advisor (Onsite to Hybrid)
✨Tip Number 1
Make sure to brush up on your communication skills! Since you'll be handling inbound calls, practice speaking clearly and politely. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 2
Research the Lloyds Banking Division and their services. Knowing the ins and outs of what they offer will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 3
Prepare for the interview by thinking about how you've handled difficult customer situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Banking Disputes Advisor (Onsite to Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our Disputes Team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Banking Disputes Advisor role. We love seeing your personality come through, so don’t hold back!
Show Off Your Communication Skills: Since this role involves handling inbound calls, it's crucial to demonstrate your verbal communication skills in your application. We’re looking for clarity and politeness, so keep that in mind when writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Teleperformance
✨Know Your Banking Basics
Brush up on your knowledge of banking services and common disputes. Familiarise yourself with terms like chargebacks, fraud, and customer rights. This will help you answer questions confidently and show that you're serious about the role.
✨Practice Your Communication Skills
Since excellent verbal communication is key for this position, practice articulating your thoughts clearly. You could do mock interviews with friends or family, focusing on maintaining a polite and professional tone throughout.
✨Showcase Your Customer Service Experience
Prepare specific examples from your past roles where you successfully resolved customer issues. Highlight your ability to remain calm under pressure and how you ensured customer satisfaction, as these are crucial for the Disputes Team.
✨Understand Regulatory Requirements
Familiarise yourself with the regulatory environment surrounding banking disputes. Knowing the basics can set you apart from other candidates and demonstrate your commitment to compliance and customer care.
