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- Tasks: Deliver outstanding customer service and help customers achieve their financial goals.
- Company: Join an award-winning team in a dynamic contact centre environment.
- Benefits: Enjoy a £1,000 joining bonus, hybrid working, and various perks.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Detail-oriented with a passion for helping others.
- Other info: Great career progression opportunities and supportive training provided.
The predicted salary is between 28800 - 43200 £ per year.
Looking for a permanent Customer Service role? Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!
- 1,000 Joining Bonus (£500 joining bonus after 3 months, when passed probation and £500 retention bonus after 12 months)
- HYBRID working options - save on commuting costs with only 2 days in the office each week once you have successfully completed a 4 week period after training
- Full time - 40hrs per week - hours worked between 07:00 and 23:00 (when onsite hours will be between 08:00-20:00)
- Credit, Criminal, Sanctions and Fraud check will be completed.
- Perks at Work – Savings Discounts / Free Online Classes / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to £1,200 for you
- Dedicated Employee Experience Progress – Here to support your journey
You will provide a proactive and reactive service to ensure that our customers meet all of their financial arrangements in line with their own financial goals. You will receive all the tools you need to succeed in this role through company-led training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We’re looking for a detail-orientated person to compliantly complete processes and procedures while providing each customer with a seamless experience. In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services.
Full-time Contact Centre Customer Service Agent in Bangor employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full-time Contact Centre Customer Service Agent in Bangor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you love about us during your interview.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios and think about how you'd handle them. This will help you shine in the assessment and show us you're ready to provide outstanding service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend our webinars. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Follow up after your application! A quick email thanking the recruitment team for their time can set you apart. It shows enthusiasm and keeps you fresh in their minds as they review candidates.
We think you need these skills to ace Full-time Contact Centre Customer Service Agent in Bangor
Some tips for your application 🫡
Show Your Personality: When filling out your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Responses: Make sure to tailor your answers to the job description. Highlight your customer service experience and how it aligns with our goals at StudySmarter. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of the matter. Avoid fluff and focus on what makes you the perfect fit for the Customer Service Agent role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for all the perks we offer. Plus, it’s super straightforward – just click apply and follow the prompts!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Prepare for Common Customer Service Scenarios
Think about common customer service situations you might face in this role. Prepare examples from your past experiences where you successfully handled difficult customers or resolved issues. This will demonstrate your problem-solving skills and ability to provide outstanding service.
✨Showcase Your Communication Skills
As a Customer Service Agent, communication is key. During the interview, practice clear and concise responses. Use active listening techniques and ensure you articulate your thoughts well. This will reflect your ability to engage with customers effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
