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- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join an award-winning team in a dynamic customer service environment.
- Benefits: Enjoy a £1,000 joining bonus, hybrid working, and extensive training.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Detail-oriented with a passion for helping others.
- Other info: Access to wellbeing resources, discounts, and career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Looking for a permanent Customer Service role? Click apply, complete our online assessment and someone from our award winning Recruitment team will be in touch to discuss our opportunities!
- 1,000 Joining Bonus: 500 joining bonus after 3 months, when passed probation and 500 retention bonus after 12 months.
- HYBRID working options: Save on commuting costs with only 2 days in the office each week once you have successfully completed a 4 week period after training (training will be fully office based).
- Shifts: Full time - 40hrs per week - hours worked between 07:00 and 23:00 (when onsite hours will be between 08:00-20:00).
Credit, Criminal, Sanctions and Fraud check will be completed.
- Perks at Work Savings Discounts / Free Online Classes
- Help@Hand - Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GPs, Mental Health Support, Financial Advice, Legal Advice
- Cycle to Work Scheme
- Eyecare support voucher
- Holiday Purchase Scheme
- Length of Service Awards
- Workplace Pension
- Refer-A-Friend earns up to 1,200 for you
- Dedicated Employee Experience Progress Here to support TP journey
You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay.
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs.
We look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You will be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them.
We are looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience. In this role, you will conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. Supporting the bank's way of working to help as many customers as possible.
Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business. Resolving complaints and errors quickly.
Customer Services Specialist (Experienced) in Bangor employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Specialist (Experienced) in Bangor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples of how you've provided excellent customer service in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Specialist (Experienced) in Bangor
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Show us how your background aligns with the Customer Services Specialist role and why you’re the perfect fit!
Proofread, Proofread, Proofread!: Before hitting that submit button, give your application a thorough read. Typos and errors can distract from your amazing qualifications, so let’s keep it professional and polished!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for all the fantastic opportunities we have at StudySmarter!
How to prepare for a job interview at Teleperformance
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, mission, and recent news. This will not only help you understand their culture but also allow you to tailor your answers to show how you align with their goals.
✨Prepare for Common Customer Service Scenarios
Think about common customer service challenges and how you would handle them. Be ready to share specific examples from your past experience that demonstrate your problem-solving skills and ability to provide excellent service.
✨Showcase Your Communication Skills
As a Customer Services Specialist, communication is key. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to the interviewer’s questions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about team dynamics, training opportunities, or how success is measured in the role.
